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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just got a notice back from the court saying that the Abbey intend to file a defence and have 28 days from the 19th March 2007. Is this what they are doing with everyone? Have a feeling its a stalling tactic.

 

yep that's normal then they issue their defence around day 21

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i should have sent them in with my claim form when i filed a claim.

 

You will need to supply these, like you said they should have supplied them when you filed your claim.

 

Your posts have confused me so here is what happens now.

 

N1 filed or mcol, it's deemed served generally 2 days after it's issued, Abbey then have 14 days to acknowled the claim and decide what to do next, at present they are filing a defence in full which will then give them a further 14 days to send their defence to you and the court , so we are now 28 days from the deemed served date, in brief two lots of 14 days.

 

Once the court receives Abbey's defence it then will send you the AQ which gives you 14 days to complete and return to the court, the AQ will be a N149 or N150 depending on the amount of money you are claiming.

 

You should now be looking at all the posts on completing the AQ

 

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionaires-34.html#post686355

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mj has suddenly become the pin-up of the whole CAG site, with BankFodder himself posting on her thread

 

Site pin-up that made me laugh, good job I had my high-lights done last week ;)

 

 

And then mj goes and gets a fantastic Judge who just kicks Abbey out without so much as a by your leave

 

 

:D

Fiona hang in there you will get your money in the end,

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I email it as well??

 

I would e-mail you may get an answer quicker.

 

In a funny way I do feel for Inga and the staff at Abbey, I am sure it must seem it's them against the rest of the UK (which as we all know it is) you have to give it to them for putting up a fight. Mind you it would be so much easier if they just paid up to start with.

 

I just wonder how much longer Inga will be with Abbey before the stress finally beats her and she quits? maybe some should start a book running I would say two months max

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