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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Pensioner About To Be Kicked From Her Long Term Home.


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4 hours ago, honeybee13 said:

For a fee of £3, anyone can check the ownership of a property at the HMRC website, Sod'em. Hopefully your friend hasn't signed over the house, this will make things clearer.

 

@SOD'EMIs  your friend able to do this and find out who is the registered owner at the Land Registry?  You  have to do it online and pay £3 but you get a copy of the Land Registry ownership information instantly which you download as a pdf. If your friend is unable to do this herself would you be willing to do it for her and share with us here what it says (deleting personal details and address)?

 

This is the page you need  Property Search - Land Registry

 

Having a copy of that entry will be important to take with  her when she sees a solicitor for legal advice. 

 

As well as paying all of the mortgage has your friend also paid all the household bills and running costs?

 

I think she is very likely to have legal protection  but it's essential she finds a solicitor for an initial free advice session. 

 

And she must not move out of the house even if her daughter tells her to. Not without getting legal advice first.

 

Has the daughter siad what she expects her mother to do when the house is sold? Is she planning to just leave her on the street homeless? Or find her somewhere else to live?

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I still recommend she spends £3 to get a copy of the Land Registry entry. It's very important for her to know exactly what it says.

 

If your friend is the registered owner at the Land Registry the house cannot be sold without her consent. If the daughter isn't the registered owner she can't sell it. It's irrelevant whose name the mortgage is in.So your friend must not sign any forms about the house without getting legal advice.

 

The daughter might try and get her mother to transfer ownership to her.  Is that what was meant by "her Daughter has said that if she tries to intervene in the sale, she cannot see her Grandson"? That unless she agrees to transfer the house she'll never see her grandson again? That' something else she should tell the solicitor when she sees them. An agreeement made under duress may not be legally valid anyway.

 

Offering to let her stay there for 12 months after the sale is just adding insult to injury. It's not an offer to help your friend, it's to help the daughter raise money quickly. It would  result in your friend being thrown out of the house she's lived in for 30 years in a year's time and left on the streets by the new owner. She must not agree to it without taking legal advice.

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If she won't help herself there's not much else we can advise on here. 

 

This isn't just a legal matter about property law.

 

Let's be clear, everything you've told us points to her being a vulnerable adult who is a victim of domestic abuse - financial abuse - from her daughter. That's potentially a criminal offence. It appears she is being forced into giving up her house and her legal rights by daughter using coercive threats that she will never see her grandchildren again unless she does what her daughter is directing her to do. 

 

There are other sources of help she could seek out if she won't talk to a lawyer. Citizen's Advice is one. Another is Adult Social Services at her local council. Or the police. You could make a referral to the police or social servcies if she won't.

 

You need to do some research on financial abuse of older people. These sites are helpful

 

Financial abuse | Hourglass (wearehourglass.org) There's an Hourglass helpline you could call: 0808 808 8141

 

Protect yourself and loved ones from elderly abuse | Age UK   There's an Age UK Helpline you could call - 0800 678 1174

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