Day 2 pcr test - 3 weeks on and still no results

[FruitSalad1010]

Althogh you have not specificied it is implied from the information you expected to receive the results within a certain time frame.

If this is the case and the timeline has been missed then simply put you paid for a service, and you did not receive the service as advertised.

 

As the whole point of the service is to receive the results on time allowing you to travel or no longer follow the guidelines as laid out by the Government, the service is effectively useless if this is not carried out on time.

 

The service provider may argue they provided some of the service, or may provide you with your results well outside of the advertised timeline.

 

Based on the information you have provided this may be considered to be in breach of contract and is the wording you need to use should they attempt to challenge or negotiate on the chargeback.

 

It would be useful to you, if you have a copy of the terms and conditions set out when purchasing the service, or a copy of how the service was advertised.

As you mentioned a chargeback it is worth confirming you paid for the service by debit card?

 

Edited September 8, 2021 by FruitSalad1010