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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DWP Compliance Telephone Interview 2021


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Hi there,

 

A week ago I received a pretty scary sounding letter from the DWP informing me that they will be conducting a Compliance Telephone Interview in a weeks time and a list of all the paperwork I needed to have available etc. 
I quickly jumped on beloved Google and started to read all sorts of nightmare stories so quickly jumped back off Google!!! 
I’ve been feeling sick with stress all of this last week and not sleeping with worry.

Today was the dreaded call and it was nothing to worry about really. Not sure why they have to word their communication in such an aggressive manner but basically the lady I spoke to was really friendly and helpful. All it was about was an advanced payment of £640 that I’d received back in 2019?!? I’d received that advanced payment and then was signed off and working within weeks so I suppose it looked a bit dodgy or she even said maybe looked like someone had used my details to scam the system. 
I was honest and said I can’t even remember last month yet alone 2019. She did say that they’re working through all the advance payments at the moment and if they think it was a way of making a quick buck and then signing off, they’ll send out a warning letter to those people, but basically to bin it if I do get one. 
Just wanted to jump on here quickly to try and reassure any people out there who are feeling as worried as I was. I was in two minds whether to even answer the phone I was so stressed…….but it lasted about 8 mins not the allocated 30 mins on the letter. 
Hope this helps anyone out there who’s just received a dreaded letter. Take a deep breath and stay calm because chances are it’s nothing at all to worry about. 👍

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