Hermes lost return item for Amazon

[BankFodder]

Your action here is against Amazon because use their return system, their label, and effectively it is a matter between them and Hermes.

Of course there will be a dispute as to whether or not you have tried to steal the monitor and simply return an empty box – but eventually I'm sure you will succeed, partly because Amazon are really too big that they are going to want to try and haggle over it.

On the other hand, Amazon can turn nasty and they can start closing accounts if they feel that they are being abused.

Have you got a pattern of having returned items to Amazon? Or is this the first time?

[BankFodder]

Thanks for the update.

 

I'm pleased that it has been sorted

I suppose it could happen with any career but Hermes certainly seems to be the worst.

If you going to use Hermes then best to deliver it to 1 of the parcel shops where somebody will confirm the weight et cetera. Or as you say, take it to a post office.

We've had two or three people on this forum have been blocked by Amazon for returning too many items – although they return far more than you appear to have done.

[BankFodder]

Don't forget that Hermes deliver millions of parcels every year and most of them are delivered successfully. Of course it seems that when things go wrong then they are very bad at handling their customer service.

It seems to me that they have the same mentality as Currys PC World whose complaints in litigation are run by some internal company called DSG.

They seem to take everything personally and they seem to get pride from placing obstacles in front of their customers to really test them so that only the most persistent get their settlements.
Same story with Hermes.