currys help

[skyee]

 

 You have most likely came across lots of complaints regarding Currys "After sales care/support"  well lack of it!

 

I find myself currently in a similar position as hundreds of other ex customers of Currys,

cutting a long story short. I purchased a Logik range cooker paid in full online with my debit card February 2020, i did not take out the Repair Care service, but why would I when my product has a 12 month manufactures warranty guaranteeing repairs or replacement etc,

 

December 23rd 2020 the outer oven door came apart from the inside oven door at the bottom "top opening" kept together at the top and swinging obviously I couldn't use as very dangerous, no Christmas dinner for us. 

 

Checked my paperwork for manufacture number, not there however it did state "contact our customer service team who will guide you in the right direction) impossible, so I e mailed, personally I like to keep a paper trail, received a reply email 15th January says "Cant do anything you have to contact manufacture on this number", so i did several times.

 

Its now May 2021 I still have no cooker, I have been through all that unrepairable and uplift number etc.  What concerns me more than anything and really gets me angry is the number they give you is not the manufacturer Logik or indeed any other manufacturer it is Care Repair UK, a contracted white goods repair service any make!! and they also provide the same service when you buy the extra care service.

 

My point is, I am more annoyed that they are getting away with this con ripping innocent people off who more than likely are struggling even me than replacing my cooker. There must e something I can do and I am asking for support to help me do this.

 

Many thanks 

 

[skyee]

hi, thank you for you replies.

Right guys points taken and understood,

 

I paid £400 for the cooker February 7th 2020,  23rd December 2020 It broke i couldn't get through to Currys via phone and I e mailed customer services, I received a reply 15th January 2021 advising not their issue take up with manufacture under the warranty and a phone number to contact so called manufacture. In the meantime i had continued to attempt contact via phone, facebook, I thought it was difficult due to lockdown etc,  

 

I rang the given number on 15th January arranged an engineers appointment for 19t January I received a text from them advising job number and mobile number of engineer, however it was a non show, I text the mobile number supplied the reply was he was self isolating job had been transferred to another engineer, I rang repaircare number they arranged another appointment for 19th February. 

 

engineer attended advised a complete new door would have to be ordered as they are factory made, no fix that day. So I waited, received text from engineer 20th March advising part was due to be delivered

 

end of April, another text from engineer 22nd March checking if I still had cooker, another text asking me to let him know when parts delivered, then no contact . I also e mailed Customer Service (via original thread) 29th January advising I was making a formal complaint,  as I understood it Currys sold me the item and it is their responsibility to sort it out, reply came same day said " This is less than a year old and needs to be dealt with by the manufacturer on 00000, the manufacturers will need to sort this out, sorry"

 

I continued waiting for this part to arrive, I contacted this repaircare 22nd April they advised the engineer had declared the cooker unrepairable and was given a code to use with currys for a replacement cooker. 

 

I also made a complaint to Currys 22nd April via resolver pointing out that this product should be fit for purpose, of satisfactory quality and last a reasonable amount of time, I   received the same response.

 

I rang customers services and finally got through on 2nd may with the code I chose a different cooker same price, great it will be delivered Friday 7th May. 3rd May received e mail from currys advising "your return request has been refused " ????? My brother went to the store where i purchased it to speak to manager on  3rd May following this e mail, he apparently checked online and said its still getting delivered Friday and ignore email as these are automatically generated.

 

No delivery as yet. 

 

 

 

  

[skyee]

I will upload pics of cooker 

[skyee]

hi guys,

Im gona take your advice and escalate and include storage fees. I have my 83 year mum living with me who I care for she has onset dementia, they are aware also of this,