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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Speeding fine with no site details available - Opened mail too late to submit nomination


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First of all, you can't have received a "speeding fine" yet unless you have already replied to them previously naming yourself as the driver, and they are now making a conditional offer of a fixed penalty.  But I don't think that is what you mean. 

 

I think you have actually received a NIP/s172 request requiring you to identify the driver of a particular vehicle at a particular location on a particular date and time.  Failure to respond within, I think, 28 days is a separate more serious offence than speeding - it's failing to identify the driver and carries six points, a heavy fine and increased insurance premiums for years.

 

But are you the registered keeper (RK) of the vehicle?  If the request was addressed to somebody like "The company secretary... " I assume you are not the RK and that a company is.  Do you happen to be the "company secretary" or similar of the RK?  (Otherwise why is a notice sent to "The Company Secretary" being delivered to your address?  Have you received another in your own name?)

 

The NIP/s172 request can only be replied to by the "person" to whom it was addressed.  If it was addressed to "The Company Secretary of ..." and you are not the company secretary of..., then it needs to be passed on to that person to be completed and returned.

 

If you are "The Company Secretary" of the RK (or are the person who runs or owns the company yourself,) or if you have a request in your own name, I think I would return the form ASAP with an accompanying letter containing a grovelling apology for your late response and hoping that the offer of a course or fixed penalty is still available.  I'd probably try emailing and 'phoning them as well to explain that it's in the post and apologising again.  (Of course, you can only name yourself if you were the driver).

 

The issue about the photos is almost certainly irrelevant.  So long as you can identify the driver (or know who it was) they don't even need to give you any photos at this stage so long as the NIP/s172 request makes clear the location, date and time.  At this stage they are only asking who the driver was - they are not yet asking you to admit to speeding so the question as to what the limit was is irrelevant.

 

If you are unlucky enough to end up getting charged with BOTH speeding and failure to identify the driver, come back for more advice.

 

Just to add - I am no expert in this field but the above is what I would do in your position others may have better advice for you.  There are other posters here - Man in the Middle is one - who are more expert than me with speeding offences.  See what they advise.

 

Also, your situation might be a little more complicated than ususal because you have received a NIP/s172 addressed to the company secretary...  Those complications can't be clarified until you explain what your relationship to the company is and who the company secretary is.  (eg depending who the RK is, the NIP/s172 may be out of time)

 

 

Edited by Manxman in exile
clarification
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Sorry - but if you are the registered keeper, why was it addressed to "The Company Secretary ..." and not to "Mr Kyosanto"? 

 

If it was addressed to "The Company Secretary ..." and you are not the company secretary, then, strictly speaking, you can't reply to it because it was not addressed to you.  (You will see somewhere in the notes on the request you have that it says only the addressee can respond).

 

So who was it actually addressed to?  And have you actually checked the vehicle's V5C to make sure that you are correctly named as the RK and that your address is correct?  (And I mean physically checked - not just assumed)

 

This might be important for you because if a company is the RK, and the company secretary has simply passed the request on to you to reply to, they can't do that because they have to reply to it naming you.  And if it is addressed to the company secretary - not you - then it is the company that commits the offence of failing to identify the driver - not you..  Do you see what I mean?

 

So why would it have been addressed to "The Company Secretary" and not to you?  What is your relationship (if any) to both the company and the company secretary?

 

(NB - this is not about whether it's a company car - it's about who is the RK and who the request was addressed to)

 

 

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As you say... a garbage idea!

 

Well, if nobody else has any further advice over the Xmas days off, I guess you send it back with the grovelling apology and 'phone and email them too.

 

If you do finally end up getting charged with failure to identify the driver you can usually do a plea bargain to plead guilty to speeding if they drop the failure to identify charge.  Here you could also perhaps argue that you were confused initially by the request as you didn't think it was addressed to you personally.

 

Anyway, come back here if they charge you with anything.  If you are still in time to be offered a course or a fixed penalty I think I'd take it

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