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British gas overpaid direct debit


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I have direct debit with bt gas every month and have always pay for over two years now.

In may they took a random £332.65 via direct debit and when i asked why they explained that i had asked to cancel my supply.

 

I have never asked of this at all and told them so.

said they would refund me but nothing still and i was left in a mess with other outgoing because of this.

the reason was that sometimes other suppliers get hold of people's details and try to do this on their behalf to get their custom.

My direct debit still gets taken every month as usual even though they took this.

 

How can i get them to refund me? 

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Was you in arrears at the time of the transaction ?

 

Andy

We could do with some help from you.

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is it this showing on your online BG account page as in credit?

 

it should do and you should be able to follow the link and get it transferred back via the website

 

think its a link that says are you in credit, want it back? or something

i did this over easter and got +£400 back

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Or stop your DD until your balance is correct....but if you do inform them why.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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