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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CRS Chasing for payment after Photo Studio scam 2 years later


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I'm afraid that we have heard of this kind of thing very often. I don't know if it's the same company going by different names or if it is different companies – but the story is always broadly the same. They take some money to get you to go along to the photo shoot. They then give you lots of encouraging comments and try to sell you the photos with other promises of contacts and contracts et cetera.

Maybe there are some people who succeed – but we certainly see lots of complaints here and around the Internet about people who walk out extremely disappointed and simply with a bunch of digital photographs.

I understand from you that they don't have your old address. They only have a street name. Normally we would encourage people to keep their address details up to date in order to prevent "back door" judgements – but if they are only communicating with you by SMS then for the moment I don't think you need to worry.

How much of your old address to they have? You said it was only the street name. Do they have the postcode as well?

As you have already been advised by my site team colleague @dx100uk CRS have no special powers and you shouldn't worry – but you should keep us updated as to any further communications.

 

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No, I would ignore them completely. I think the fact that they are relying on telephone calls this because they don't have your address.

How badly do you need that particular telephone number? Maybe it's time to move to a different provider but not put your telephone number over.

If you went to GiffGaff, you could get very good-contract – month by month – mobile phone service and with the new number. Afterwards if you wanted to move somewhere else then you could give one months notice and move elsewhere and take your new number with you

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Please will you explain what 7726 is

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  • 1 month later...

Carry on ignoring them. Don't block any messages because you need to know what is going on. Keep us updated

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  • 3 weeks later...
14 minutes ago, simond1000 said:

Hi,

The same scam happened to me.  I ignored CRS texts now I am getting Pending Legal Action letters emailed and posted by a company called AJJB Law but I looked on Companies House web site and it has the same directors as CRS so I think its part of the scam. I phoned and told them they had to prove I owed the debt by sendiing the signed credit agreement etc. The action is now on hold while they send the documents. I hope I don't have to pay them as I know I won't get anything in return. 

 

Please will you start your own thread on this. It's the only way that people can advise you because otherwise if we get two stories intertwined, nobody has any idea of what is going on.

Please will you start a new thread and tell us your whole story

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Just keep ignoring – or if you wanted to send a shot across their bows, you could tell them to bring it on, you'll see them in court and so will the press who are sniffing around already.

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So you have been receiving more messages and threats??  This is what they do.

 

You are starting to feel nervous and worried??  That's why they do it.

 

Are you starting to think it might be better simply to pay???  Then it's job done.

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