Fast Track Refund - Ryanair *** Full Refund***

[gerson]

Hi CAG,

 

Managed to get some of my family members over to Malta for R&R.

Booked with Ryanair, and as per recommendations added 'Fast Track'

Turns out this was not available at Luton airport, for unknown reasons, on the way out

 

According to Ryanair website - they are not responsible and will not offer a refund

 

My thoughts are :

1. They are the supplier and sold this option (actively promoted as a COVID reason)

2. As the 'supplier' they are liable if this not provided and therefore the 'contract' was not full filed and a refund should be given

 

Am I correct?

 

Gerson

[gerson]

Hi Kyosanto,

 

Thanks - my thoughts exactly

 

Family members were too excited to be getting some R&R they did not take video or photo

Been trying to contact Ryanair via 'Chat', Facebook - no answer so far

 

Will send them an e-mail and see if that gets a reply otherwise I will get the Credit Card company involved in a reclaim

 

G

[gerson]

Well guess what.......

 

Got a reply from Ryanair which basically said - if flight cancelled, or you got vouchers, blah, blah, blah, case closed

 

Not one word about FastTrack

 

Have sent it back stating flights were okay, no cancellation - please refund the FastTrack payment ONLY

 

Will give them another week

 

Can I use Sec75 - credit card - to make a claim if needed?

 

G

[gerson]

Okay so no reply from Ryanair other than the usual about flight cancellations/vouchers

 

Do they ever read a refund request properly

 

Anyways sent of a 'Dispute' form to Capital One

 

Will update if/when I get any feedback

 

G

[gerson]

Have now passed this to the CC as Ryanair were totally ignoring me

 

Funds are back in my CC account - temporarily until 90 days or they appeal

 

G

[gerson]

Ryanair did not appeal - so ended as expected :-)