Help needed with problem cooker purchase

[Chickenlady01]

Hello just asking,?

I purchased a discount new cooker as it had cosmetic damage, paid £250

After a few days I noticed the fan never went off, I contacted the company and they finally collected the cooker and took it away, ( for 7 days) And fixed it,

 

It never seamt right? It steamed up in the clock panel and the oven door was mis-lined It had multiple dints in the sides Top panel missing on the door to stop food dropping in, Shelving didn’t fit well Then main fan started to rattle and tap

 

I put up with all this as it was *discounted Then one day whilst cooking we could smell a funny smell Turns out the wires had melted on the back of cooker I contacted the company again and it took a lot of phone calls to try and get the problem dealt with, speaking to several different staff....I wanted a refund or replacement I had had the cooker 6 months just! I asked for a refund or replacement 

 

I contacted trading standards and citizens advice and they advised me what steps to take! Finally the company offered to replace the cooker, then later changed! As they explained that nothing came in to replace it they were too damaged! ( been told they buy at auction damaged) They wanted to look at the cooker and inspect the damage themselves, so I agreed they collected the cooker,

No update, or communication I had to constantly chase them up Nothing was sorted out with 7 days we had no cooker, I threatened Trading standards were now involved Last thing on a Friday in June they rang to say I can collect the cooker it’s fixed!!!! I had expressed all along I didn’t feel safe using this cooker anymore with my family I didn’t want this cooker fixing again ( by whom) They started to blame me and said I should be grateful they aren’t charging me for the repair!

 

Still today in August this is not resolved 

Trading standards have been useless 
Citizens advice have told me to take them to small claims court!????

I have had to purchase another cooker 
As I’ve been left without one.

 

I am in a vulnerable situation in life, Im a carer for my husband and have children and have no one to help me sort this mess out! I am struggling with making the county court claim ? What shall I do?

 

( sorry for long message)

[Chickenlady01]

Thankyou 

they are called ‘Discount Electrics’ Sutton - in - Ashfield Nottinghamshire 

[Chickenlady01]

23rd of November 2019

i have the receipt 

[Chickenlady01]

Thankyou so much X

[Chickenlady01]

Citizens advice told me to do the same,

I have looked online and the forms are my option as I may need financial support with the claim, so I’ve printed them off, 

 

I will look at everything later when I have more time 

Thankyou so much 

[Chickenlady01]

Hello, I might sound very stupid,

but I have already done the notice letter, 

explaining that I intend to take them to court etc... 

I have already taken the steps advised by citizens advice and informed them I am not happy with the outcome or decision 

 

I have waited the time I was told to give them,

 

I have downloaded the forms from the government and printed them off, 

so now all I start to do is fill in the form and pay the fee and post?

also do I send the financial statement forms at the same time,

 

then do they reply? With a questionnaire? 
then do I send evidence/ proof/ photos?

 

i am unsure what order I need to do all this?

 

sorry for all the questions 

thankyou 

[Chickenlady01]

Thankyou honeybee

ive found it

[Chickenlady01]

Thankyou 

[Chickenlady01]

Hello,

it has taken all this time to get to the stage of me needing to reply with my questionaire

and also fill out a help with court costs form,

 

the problem I am now facing is the defendant states

 

1. It took me 7 months to address the problems

 

2. The wires that melted were outside the cooker in the box on the back.

 

3. The cooker was fitted by me ( which is incorrect as their engineer put it back in for me after first repair)

I have no way of proving that!

 

4. They acted within the law and repaired the cooker again and I rejected it, ( I asked for a replacement or refund and got no choice or communication)

 

where to I start from here??? 

[Chickenlady01]

Hello,

I have tried a few times to send photos 

and can’t add the 

I will need help trying to resolve this 

sorry for delay 

Ellen 

[Chickenlady01]

This is the defence statement.

washing machine 1.pdf

 

This is the letter before claim I sent 

Mrs Ellen Malpass pdf.pdf

[Chickenlady01]

No that’s fine with me

i had to get my son to help

[Chickenlady01]

Particulars? 
I don’t have a copy of the initial form I submitted to court I am afraid, 

although it was very brief,

stating when and where purchased, the price £250.

that I would like a refund of the amount paid, 

that as previously stated in the letter, I wasn’t happy with the product and I didn’t feel it was fit for purpose, 

that the wires melted and nearly caught fire

 

i am sorry if this isn’t the correct information, this is why I need help!

i do not understand how court works and what is involved 

many thanks

Ellen 

[Chickenlady01]

Hello, I am running out of time, I have 3 days left before returning the questionnaire and anything else required 

kind regards Ellen 

[Chickenlady01]

Yes on the first repair 

as the fan was on constantly 

their engineer and a member of staff uninstalled it took it away, returning it a week later fitting it and showed me it working

 

okay Thankyou 

[Chickenlady01]

Is that all that’s needed then yet? 
to submit the form,

I haven’t had chance yet to describe everything?

 

will that come later? Sorry for all the questions 

thankyou

ellen 

[Chickenlady01]

Okay Thankyou very much for all the help

[Chickenlady01]

Hello, is anyone available to tell me when I am required to submit my evidence or my side of the story? Thanks Ellen 

[Chickenlady01]

It says that the Directions Questionnaire can be downloaded? 
I have no idea what anything means?

and the previous person who was helping me never mentioned any of this? 

[Chickenlady01]

Yes I’ve returned a form n180

i had to agree to proceed with small claims track, 

however

when do I submit evidence? Or send photographs or relevant information to back up my case?

 

Morning, I have just received an appointment for mediation. So I need to prepare for my case over the phone.

 

I’ve just looked at a sample N157 and no! I haven’t received that 

[Chickenlady01]

Thankyou very much!

as you can tell it’s all new to me and I’m finding it scary 

now I have a mediation appointment maybe things are a bit different 

many thanks again