Alliance & Leicester & Financial Ombudsman

[mcmade]

Have written to A & L several times over the last few months - have now complained to the Financial OMbudsman Service and have also requested a breakdown of charges since I had the account - NO DPA list as of yet (Gave them 14 days to sort it out - it's all on computer) they don't need 40 days do they??

 

have just re-written to them again to the person that the FInancial ombudsman stated - see if i get any more joy there - otherwise - i might contemplate working out charges for the last year and multiplying by up to openng of account in 1999

[alanfromderby]

The bank will try and side step and delay any claim for a refund of fees. A complaint to the Ombudsman will take a considerable time - and there is no certainty that it would get your fees back either.

 

I am not sure from the comments you made whether you have submitted a DPA request, as per the template, but if you have done that - and sent the fee, they do legally have 40 days in which to respond.

 

Whilst it is legally possible to submit as estimated claim, it is not to be advised, as it provides a means for the bank to delay the action further.

[mcmade]

they have now had three requests for the DPA info - two informally and one official with the required fee

 

They have repaid one fee as a "Good will" jesture - never had good will that cheap or easy - still want my money back from them though.

 

Have written on 6 or 7 different occasions now with the standard letter and leaflet returned on each occasions so therefore getting huge pile of junk mail.

 

At least with the Financial services ombudsman getting involved they are getting hit on two sides.

[BankFodder]

Firstly I think we can say that complaints to the financial ombudsman are a waste of time. Don't bother.

Has your the DPA request been properly submitted? This means was in writing, signed by you, accompanied by the fee of £10?

Then, you have any proof of delivery -- not just proof of posting? If you do, and if born 40 data is passed. Then, the bank is in breach of its duty under the Data Protection Act. You can begin an action just on this if you want. As long as you can prove that the request was probably made. Then this claim would be un-losable.

If you want to do this, and assuming that you have kept records of all the letters that you have sent to try and trace the request, send a letter before action, giving them seven days and then begin a claim.

Send the letter. Get your form N1 and then come back to this forum for advice on how to complete it. If you are not sure.

[mcmade]

The DPA request was send accordingly with the fee of £10 along with a letter using the template on the forum library as of 12th May nearly 40 days since the initial request they have yet to respond.

They have however sent a letter staing that they would refund the previous months charges whicjh I'am of course not satisfied with.

They are due to get another letter shortly stating that this will will the 4th letter requesting the DPA.

[alanfromderby]

In the Bank Template Library we now have template letters for non-compliance with the DPA - and should it be necessary there is also a suggested text for the Particulars of Claim.

[mcmade]

Have just written the none-compliance of DPA request as they have exceeded the 40 day limit by 9 days.

 

Original request sent on the 28th March - Have had an initial letter stating that would refund £134.00 for charges for the past 2 months alone not the last 6 years or so.

 

Still not happy with the service from Alliance & Leicester - now have Parachute account and do intend to close A & L Account on completion as I extremely dissatisfied with their poor service and extreme charges.

[mcmade]

Have just recently had a DPA request form from Alliance and Leicester after approx 64 days after original request for DPA sent on 28th March, although they haven't cashed the original cheque.

 

Sent of the form today with copies of original letters - also sent registered- by the time limit expires on that it will be 100 days give or take 1 or 2 from the original request. Their personal admin sucks at the mo

 

As soon as I get the data they will be hit and hit hard on 2 fronts, one for the refund of the charges and one for breach of the Data Protection Act

[mcmade]

Had to request the statements again, with the application form from A & L with another cheque for £10. They sent me the whole lot 2 days later and waived the fee. Worked out that they have taken approx £2200 over the last 6 years or so. Sent the letter before action off today to request the whole lot back. it was also sent recorded. They have until the 24th of June to comply.

 

Have not heard anything from the Financial Ombudsmans service though since initial complaint.

 

I am a firm believer of the Daily Mails campaign at the moment and A&L are fast becoming the biggest culprits of the lot. Am closing the account as soon as they send me the cheque.

[mcmade]

Have not heard a thing from the Financial Ombbudsman since the originl request many moons agoa now.

 

A & L Account have now closed the account without me recieving a penny, claim went in a couple of days ago - still waiting.

 

At the rate that I hear that the number of people having their accounts closed A & L will soon be out of business - A business needs people - have been with them for 20 years - never going back to them. Hope they go under!!!

[mcmade]

This topic was closed on 09 March 2019.

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