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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Emirates NDB/IDR Salford Claimform - old Dubai loan debt


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Don't speak to them by phone or email under any circumstances. All you need to do is send them a letter giving them your correct , current address. That's it. Do that tomorrow, signed for delivery.  Then you just ignore all the rubbish they send you unless it's a PAP letter before action, in which case you run it past us.

 

DO NOT SPEAK TO THEM ON THE PHONE EVER! DO NOT EMAIL THEM EVER

 

You don't need a solicitor, you won't lose your home. The are just a powerless DCA acting like they are the law.  Oh and did I mention don't contact them by phone

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Just send to the UK address. 
 

I confirm my name is xxx of xxxx xxx xxx. No need to do any more than that. Just make sure you keep proof of delivery.

 

After that ignore all letters, emails, calls etc. The only important letter would be a Letter before action, which might or might not ever arrive.

 

Also be wary, if you start working to keep things quiet on Linked In etc as they have been known to try and reach people via their employers.

 

If they call and you Accidentally pick up the phone, here’s what I do. Very polite to them, ‘ I don’t know who you are, and don’t give out my details to anybody over the phone, have a nice day’

We could do with some help from you.

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Yup, I don't really think you have anything to worry about. There was even a whole spate of these a while back where they sent out hundreds of letter Before Actions, and didn't take it any further with the people who responded, that's because they knew it wasn't worth the risk or effort needed for them to win in a UK court.

 

However, those who ignored or didn't have correct address details may well have ended up with an undefended default judgement against them.

We could do with some help from you.

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As someone, who has had a lot of debt abroad, the reality is there is very little they can do.

 

Lots of nasty letters, calls etc but if they have your address, it's all just noise. 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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