Hermes parcel on 3 week journey across UK

[BankFodder]

 

 

send them a letter of claim.

give them 14 days and then issue the proceedings.

Youknow how to do it.

You've done it before and we will support you all the way

 

 

 

And by the way you claim the cost of the parcel the cost of packaging and also the cost of delivery plus interest

[BankFodder]

By the way, if you are going to do this and of course we will be extremely enthusiastic to help you – then I'd like to ask you for some help in return.

There is a private Facebook group https://www.facebook.com/groups/hermessuck/ with over 10,000 people now who are complaining about Hermes.

I'm very dismayed because it seems to have turned into a talking shop where people gripe and complain and make threats and say they going to accuse Hermes of fraud and get the police involved blah blah are but of course all of this is impossible and nothing ever happens except so far as I can tell people get fatigued and eventually dropout and take their losses on the chin.

If you decide to go ahead with a claim against Hermes – then it would be great if you would join the group – and then tell people your story there and then tell them step-by-step what is happening and what the developments are as you threaten Hermes and hopefully eventually get your money back, even if it takes a court claim.

It might persuade a few people to come over to this forum.

The administrator of that group is happy that I am posting on behalf of the CAG and trying to encourage people to take action so there's no problem there. But despite all the encouragement, frankly very few people have come over and have decided to get tough with Hermes.

Of course this is why Hermes gets away with it all the time.

[BankFodder]

I've removed some remarks which I made earlier on in this thread and I realise were really quite over harsh.

I'm sorry

 

I'm curious to know though – what is the attraction of Resolver?

[BankFodder]

What was the actual value of the item?
Was the value of the item correctly declared?

You've already had some experience issuing a small claim so you should feel reasonably familiar and confident about doing it again if you want.

Although it's only a very small amount, your chances of success are better than 95%. Do you feel sufficiently annoyed that you are prepared to take this action?

[BankFodder]

I assume that you have got all the correspondence which shows that you have tried to get a claim form and that they have either refused or failed to respond. I assume that you have evidence of all the contacts that you have made with Hermes.

Given the very small value of the item, I would suggest that you wait a week – but after that, you should consider sending a letter of claim. Despite the low value of this item, I think it is worth making trouble for Hermes. I'm sure that Hermes lose a huge number of very small value items and people just give up because they consider it isn't worthwhile.

I'm absolutely sure that if you issued the court papers that Hermes will put their hands up and you would get your 9 pounds plus interest plus your court fee – and it would deliver another little slap to Hermes

[BankFodder]

What makes you think it's ignorance and not a deliberate and systematic ploy to deprive people of their legitimate compensation?