Scottish Power Bailiffs/Locksmiths warrant - broke in, bill had been paid - i was in! & asleep!! woke up to find people in my bedroom!!

[brassnecked]

Hi welcome to CAG, who is the supplier? You might need to start a complaint with them,  initially to get a paper trail, and the reason they like Direct Debit over Standing Orders is they can unilaterally increase a DD but not a SO. You have had no communication from them as to the bailiff coming with a Locksmith and electrician to change the meter at all.  If you could tell us who the supplier is others will be along soon with further advice.

[brassnecked]

I would escalate your complaint to Scottish Power, Head as Formal Complaint, Might be worth copying your MP and OFGEN.  Others will be along soon to advise other actions you can take.  the Bailiff actually did nothing wrong they had to execute the Warrant Scottish Power obtained, on what looks like dodgy evidence that calls their systems into question. It's Scottish Power who are at fault, as their system obviously cannot deal with Standing orders, but you should have had several letters about this, so that will be part of your complaint, also they will probably have  added the costs of getting the Warrant and bailiff to your account, so check if they have.  All will form part of any complaint and coipy in OFGEM and MP.

[brassnecked]

Yes DB let Scottish Power mess it up first then involve OFGEN and MP

[brassnecked]

 Good point BA If they didn't repair the lock or replace it and give you the keys, that will also be part of the Complaint.

[brassnecked]

They might well give you the runaround on the phone so if you can record any call, a Formal Complaint in writing by email with a hard copy in the post with a free proof of posting from a post office counter. And get that SAR off todyY, its now free under GDPR regulations.

[brassnecked]

Thanks for getting back, £80 seems paltry for such a mess I would hold fire until more of the team have stopped by as there will be suggestions for you to consider, looking for ones that will be of benefit to you.  I thought they would add the cost of their warrant to the account, and good on you for remembering and challenging, they would have just left it there if you hadn't.  At least you now have some control over the situation and  they are on the back foot.

 

Not too sure about GDPR, but if the whole Court Application was wrong, and therefore the transfer of your data to Bailiff and locksmith was not covered as a legitimate legal purpose, due to warrant was wrongful through application and Execution there might have been a GDPR breach that would be worth about £500 to yourself.  However that is not certan, so others may have thoughts