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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A&L/MBNA debt with Link


tierisch
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Why would you want to send a CCA to MBNA when the debt has been sold and they are no longer responsible?
Because, under the CCA, they are still responsible for the credit agreement. They only sold the debt, notteh agreement.

 

 

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  • 2 months later...

Tierish

 

I would hassle Link over the CCA request. If it is longer than 12 days the account is formally in dispute and the may not enforce it (s78(6) of the CCA 1974). If it is longer than a month after the 12 days expired, they have committed an offence under the same section of the Act. I would include the relevant bits of this information in the letter. Add that, as you are reclaiming unlawful charges from MBNA, you dispute the amount of the debt as well.

 

Secondly, press ahead recaliming the charges from MBNA.

 

 

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What about this:

Account in Dispute

Account Number xxxxxxxxxxxxxx

Dear Sirs

 

On date I sent you a request for a copy of the executed agreement for the above account pursuant to s78(1) of the Consumer Credit Act 1974. You have not replied to this request within the statutory period and therefore, under s78(6) of the Act, you may not enforce any agreement you may suppose to exist between us. That means, you may not

 

1) request payment on the account

2) add any charges or interest to the account

3) communicate any details regarding the account to any third parties. This inludes but is not limited to Credit Reference Agencies.

 

Further, since more than one month has elapsed after the end of the statutory period, you have committed a summary offence under s78(6) of the Act. I will be making this fact known to the OFT and my local Trading Standards Office. Should you commence court proceedings against me, I will also make this fact known to the court and use the fact that you have not provided a copy of an executable agreement as my defence.

 

I trust this makes my position clear. If you do not understand any part of this letter, you should take advice from a qualified solicitor.

 

 

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  • 1 month later...

Tierisch

 

Obviously a photocopy of an application form does not constitute a copy of an executed agreement. I have had a quick look through the thread and I am not sure exactly what you want out of all this. Can you tell us what you are hoping to achieve so we can best advise you.

 

 

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The problem is that, as you have been paying small amounts, you have effectively agreed that you have the debt (you have acknowledged the debt). If Link were haselling you, this would be a good lever to get them to stop. Otherwise, I am not sure what else you could gain. Are there penalty charges (late payment charges, in particular)? If, so you could recalim them.

 

 

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Obviously, we cannot condone the avoidance of a genuine debt. On the other hand we can clobber MBNA as hard as you like for any of their debt collaction practices that do not comply with the OFT guidelines or with the law.

 

 

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