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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dismissal after accident


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First thing you need to do is to see a counsellor.

They really help, much more than medications.

I know a few ex-army who were traumatised and suffering from ptsd.

After counselling they recovered or are recovering.

 

 

 

PTSD is a complex mental health disorder which is often co-morbid with other conditions. It is not simple to treat, and one size certainly does not fit all. It’s often necessary to try several therapies before finding one that works. Talking therapies are often helpful, but again there are many different approaches and what works for one person may not work for another. I know of very few cases where medication has not been required at some time, usually in conjunction with a talking therapy.

 

EMDR - eye movement desensitisation and reprocessing - has been found to be effective in some PTSD cases. But it doesn’t work for everyone. PTSD recovery is a long haul, often difficult, and every sufferers’ experience will be unique.

 

Telling people they need counselling and not medication isn’t helpful. There are many medications that are useful; the only people able to determine whether they are necessary or not are the treating clinicians, who have not only the proper training, but also the full clinical picture that enables them to make informed and appropriate prescribing decisions.

 

My job includes training people, including Armed Forces and NHS staff, about PTSD.

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18million - I know quite a few people who describe their PTSD journey in much the same way as you. But they’ve made it through, and you will too. Family support is crucial.

 

All of them had difficult times during their recovery, setbacks and dark moments, but now have fulfilling lives - even though they aren’t doing the same jobs as they were before.

 

There are some useful resources at Mind, Rethink and Combat Stress. You might also like to look on YouTube for talks by Michelle Partington about her experience. I know Michelle, and she’s amazing - you’ll see that you aren’t alone.

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