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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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zenith collections for smart parking charge


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This would imply that you have not updated your address as Registered Keeper at DVLA. This does mean that you have committed an offence in not notifying a change of address, however the saving grace is that the legislation requires the notification to be made forthwith making it not a continuing offence, so the statute of limitations means that after 6 months of it ceasing to be your permanent address they cannot pursue you, unless they can prove that you moved subsequently (the 6 months clock then starts again).

 

You should however update DVLA now, also your driving licence will need updating/renewing if not yet done .

 

Am I right in believing that it was you only, left the marital home and your wife and family still live there? If this was an acrimonious split it could be that your wife deliberately witheld any earlier letters. Do not telephone or email any PPC. As you have not received the Notice to Keeper the best thing is to write to (not so) Smart Parking as the registered keeper notifying them of your current address, getting free proof of posting at your local Post Office. The reason for not telephoning or emailing is that doing so gives them a free means of harrassing you and last minute service of papers should it get so a court claim.

 

If you can, ask your son or (if relations are now better with your ex), your wife to pass any further letters on to you so that you do not miss a County Court claim and subsequent judgement by default. If it gets as far as a court claim you will be able to get copies of the NTK, which if you post a redacted copy here can be examined by the experts and the necessary action advised.

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

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Sorry, need to correct my previous post, mixing two sections of the legislation.

 

however the saving grace is that the legislation requires the notification to be made forthwith making it not a continuing offence, so the statute of limitationsicon means that after 6 months of it ceasing to be your permanent address they cannot pursue you, unless they can prove that you moved subsequently (the 6 months clock then starts again). is for the notification of change of ownership.

 

If you were pursued by DVLA your mitigation would be that you did not have a permanent address (if that was so) and you still had connection with the registered address through your family. Sorry again for confusion.

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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Please don't phone. You need a paper trail in case they try for a judgement in default by deliberately sending letters to your old address. Not so Smart Parking will not be interested in your explanation, they make no money by accepting appeals!

  • Confused 1

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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Quoting the reference number, just tell them that it has been brought to your attention that they have been writing to you as registered keeper at an incorrect address as you have moved. Tell them that all correspondence should be sent to .......

 

Their address is:-

 

Smart Parking Limited

Unit 43, Elmdon Trading Estate

Bickenhill Lane

Birmingham

B37 7HE

 

Do not go into details as you could quickly identify yourself as the driver and thus remove one of the hurdles that PPCs need to climb to successfully pursue you. As I posted above, they are not interested in reason, as being reasonable does not make them any money.

 

Their response is likely to be that now that it has been passed to Zenith collections you should deal with them. However, unless they have assigned the 'debt' to Zenith which is not likely - they are just acting as Debt Collectors - only Smart Parking Ltd or their tame solicitors can take/institute action.

  • Haha 1

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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