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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lifetime Guarantee Problem Stoneacre


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No no no.

 

As usual people who don't know what they are talking about are giving miss leading advice.

 

Manufacturers warrant the car for 12 months from new, after that any warranty is down to an insurance policy which has very strict stipulations as to the servicing requirements.

 

It is wrong to give advice that you can use anyone for servicing after the manufacturers warranty has expired.

 

The first year is very different from subsequent years

 

I'd appreciate it if the [removed] attitude of some of the site team would read up on this so they would actually calm down and realise that their comments can lead to grave disappointment. !!!!

Edited by dx100uk
Insult removed..dx
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  • 3 weeks later...
If you read Heliosuk's post properly you will see that he is differentiating between manufacturer's warranty which is governed by European legislation which PERMITS non dealership servicing to the manufacturer's criteria and does not invalidate the warranty.

 

After the expiration of that 12 month MANDATORY warranty, any further period, even offered by the franchise, is based on an insurance policy, the underwriter of which can set its own conditions.

 

This is seperate to the CRA rights which we all agree override ANY warranty whether Manufacturer or extended and is pursued against the selling dealer, not the manufacturer.

 

 

Perhaps based on this the ill informed Bankfodder might like to reconsider his ill informed decision to censure me for this post and consider his contributions to this part of the forum as obviously is extremely weak in this area. Automotive is a very subjective area of the law which I unfortunately have to deal with and intervene world wide on a regular basis at the highest levels. Higher even than basic consumer law come to that but I doubt he will.

 

 

In fact, whilst my posts are factual, his are not and are frankly libellous.

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