Flooding nightmare - advice needed

[Mwynci]

To answer the question , there are loss assessors out there.

 

There are mixed views about them, I've come across some good and many bad.

 

An assessor will want to handle the whole claim for you either at a percentage of the claim costs, or by appointing their own trades. Often they will make you sign a mandate where all funds go through them.

 

If you are going to use an assessor, set out what you want from them at an early stage i.e. just investigation.

 

The alternative is speaking to a drainage investigations company, or even appoint a chartered surveyor who will take on the task for you.

 

Regardless you need to follow the insurers complaints process (not any appointed adjusters or contractors the underwriters of the policy), from experience on the other side, a lot of people don't know how to complain properly, or think they are complaining, but it's not getting noticed, or getting lost in the message.

 

Make your next phone call to them saying (others will tell you to write, follow it up in writing) you are making a complaint and would like this looked at by the (underwriters, again I stress that point)CEO's office or customer relations manager (or whoever they have in place).

 

Keep the complaint call very simple, straight to the point tell them you are unhappy with the service and the time taken so far to resolve. When they ask what you would like to be done (they will it's an easy cop out), tell them they should review their file and then come back to you once they have considered what has gone wrong, if they push, just tell them the leak is ongoing, you are living in damp, possible dangerous conditions and it has taken 6 weeks. keep it simple, keep it simple, keep it simple.

 

The insurers may just take up the mantle once the complaint is in their system