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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MBNA PPI claim. Sent application form.


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OH has made a few PPI claims from when he was in business. He has a longstanding MBNA card which he tested for PPI saying he thought he was self employed at the time.

 

Turns out he was a few months off turning self employed at the time and they refused his claim. They sent him a "credit agreement" as proof he was working and ticked PPI.

 

This "credit agreement" isn't. It is an Application Form with details he filled in of his employer at the time. The full details of PPI are not explained on there and of course one could argue that he could apply for a card with PPI but change his mind before signing any agreement which of course this Application Form isn't.

 

Plus, correct me if I am wrong, but an Application Form isn't a legal credit agreement.

 

He plans to take it to the Ombudsman. Just wondering if this is mis-selling PPI as if he had had it explained to him he would not have taken it out. The only issue he has suffered with during his working life is a bad back periodically, which was an ongoing condition before he took out the card.

 

Advice on the best way to proceed would be wonderful.

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depends if all the prescribed terms are showing as well.

to make it an agreement.

 

 

have you gotten all the statements etc via an sar and done the FOS CQ

if you are going that way,

 

 

not that I should be teaching the one that taught me how to reclaim and use spreadsheets anything all those years ago.........

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Lol. I think an SAR is probably the way to go but if an Application Form without prescribed terms isn't legal then just ticking a box asking if you want PPI without prescribed terms can't be binding either.

 

Do you know what the prescribed terms are in relation to PPI? I would have thought they would be along the similar vein to a CC but having never had PPI myself I don't know.

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Oh yes some extremely large threads in the MBNA forum go into the enth degrees

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If he was aware that he would be going self employed when he brought the card and policy, then this could be a concern. Depending on whether the policy terms for self-employed people were bad (not all were).

 

Another issue is the back problems - so this is something which should be mentioned too.

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