Gigaset Phone Company

[clarion48]

Good afternoon,

 

A query about where I stand and how I deal with this matter....

 

8 months ago I purchased a Gigaset touchscreen phone costing £130 for our business.

A few days ago it was absolutely fine..

 

 

..returned to the office the next morning to find the touchscreen totally unresponsive.

The clock and calendar are still functioning but the screen doesn't allow you to access anything

so I can't even get to answer machine messages or see who called as I cannot access the call list either.

 

I contacted Seimens/Gigaset and it took three days to get a reply..

..they said there was nothing they could do as they do not make that model anymore.

 

 

Also found from an internet search that a lot of people have had the same problem.

...some within just a few days of purchase.

 

They have now told me that they could escalate my query to management

to see if we can get a different phone as a replacement (but not a touchscreen),

which will take around 7 days to get a reply....meanwhile we are stuck without a phone.

 

Is there anything else I can do....the phone is still within the guarantee as it is less than a year old.

 

Thanks

[dx100uk]

who did you purchase the phone from?

[clarion48]

Amazon

[clarion48]

Purchased from Amazon

[dx100uk]

then take it up with them

they are equally liable.

 

 

don't forget SOGA

and the CRA.

 

 

also how did you pay amazon?