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Hi and welcome. Have you raised a formal complaint with the HA? This is essential if you want to progress things. This needs to be done in writing and kept as short as possible. Bullet points are best but keep all emotion out of it. I know you are angry but when dealing with the 'higher ups' this does not help.

 

Once a complaint is in, they must investigate. Some councils and HA's have a 2 or 3 tier complaints procedure which must be completed before you are allowed to go to the LGO.

 

In any meeting you have with anyone, you can record them, openly if they agree or covertly if they don't. The same applies to phone calls, People say things on the phone that they would never dare put in a letter.

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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