Booking dot com - cancellation and no refund - is there a claim?

[DuffNCustard]

I used booking.com to book a hotel near Frankfurt for two nights in October this year, 12 Oct. and 10 Oct.

 

 

I paid in full using a credit card for both nights.

I have requested a cancellation and have been informed that I will forfeit the full price.

 

 

An email has been sent to me requesting that I confirm either acceptance of this or do not cancel my booking.

 

I have a notion that despite the fact I did not insure my booking,

I am entitled to a refund,

on the grounds that they have ample time to find another 'punter'

and that they have had the use of my cash for 3 months now.

 

Is this the case and if so what legislation can I quote back to booking.com/ hotel.

[dx100uk]

moved to holidays forum.

if you paid by credit card

do a section 75 claim to your credit card co.

if they don't refund

 

 

dx

[renegadeimp]

Actually it depends on what bookign you made, as there are options for refundable and non refundable. If you booked a non refundable booking, then you are out of luck, and if you issue a chargeback, then booking.com or the hotel could issue a claim against you.

[king12345]

In the past couple of years I found that you get a better price by booking the hotel directly online or on the phone.

That way you can cancel with 24 hours notice