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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bedroom Tax


Speedy75
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How old was your son when he used the room? It is always worth appealing.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks for the replies. I will read the links posted.

 

It is a Council house. The room concerned is a box room, the box is there as the room is above the stairs in the hallway.

 

When it was used as a bedroom we used to tell the Council we thought it was too small, but they was not interested. When there was a bed in there there was no room for anything else.

 

The room was used by our youngest child, then when our older child moved out, we let him have the other bigger room.

 

This as been going on since August last year when we told the Council our older child had moved out.

 

The room does have heating, ventilation, lighting and heating, its just very small.

 

Could somebody please tell me if i did appeal and go to the Tribunal, who will attend? Would it be someone from where Housing Benefit is paid or my local housing office. It is a Council house, but what does a NHO housing mean.

 

Thanks all

 

Normally it is someone from the council that pay HB but sometimes the LL sends a representative too?

 

What size is the room skirting board to skirting board? Does it have any special featured such as sloping ceiling that make any part of the room unusable?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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When I attempted to do the same thing, it became apparent that council properties are governed and come under different legislation regarding the bedroom tax.

 

If it is private or social housing, then all the council will do is speak to your LL and if they state that your property is a 3 bed, then the LA will take their word for it.

 

After all, it isn't in your LL's interest to say you're in a 2 bed because they will lose rent, as opposed to a 3 bed which will command more rent.

 

I live in a 2 bed flat, and the 2nd bedroom is under 43sqft, as such it is used to store my wheelchair and a wardrobe, but because my LL (social housing) will not reclassify the property, as there are 13 other flats in the building and they will lose rent, then the LA with the full support of the governments social cleansing program, will reduce you housing security.

 

You need to appeal the decision BB. In terms of size and usage that is not a bedroom. Read the Nelson & Fife v DWP case. From what you've said here you appear to have a rock solid case.

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The Consumer Action Group is a free help site.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Many thanks Caro, I've let it go for the time being, had bigger fish to fry ie. the DWP, and that took me three years!

Currently I'm in receipt of zero help from my LA, and I'd like to keep it like that, the DWP are a big enough issue in themselves.

 

In some ways I can understand that. Going to tribunal takes a lot of time and effort to build your case. I don't know your circumstances, but a discretionary housing payment, which is not permanent, might help until you've finished your battle with dwp.

 

Obviously it's up to you. :)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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What size is the box?

 

Is there a radiator, and where is it?

 

Are the measurements wall to wall or skirting board to skirting board?

 

As your son was 9 the room MIGHT have been big enough as under 10's are classed as half a person, so it might have been reasonable for him, but now he's classed as a full person it would be too small, so that's a start to your argument.

 

Can you do a more detailed plan showing window, radiator, plugs and the size of the box please. Also room height, especially where the ceiling slopes.

 

Not sure if this has been mentioned but you can apply for a discretionary housing payment towards the rent. It may help in the short term but you need to get the room reclassified for HB purposes.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I will try and do a more detailed plan. My son no longer uses the room it's just used for storage now. The ceiling slope is below the box, the box is covering the sloped ceiling in the hallway.

 

Thanks. Usage alone is unlikely to help but if you can show it has less that 50 sq ft useable floor space for example, or there's no space for a bed unless it's next to a radiator, you may have a shot. Putting in the work on a plan now will be useful if you appeal the BT.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Can a single bed fit along the longer side wall or does that block the door from opening and closing so it has to go by the radiator?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Was space taken off for the radiator when the room was measured? There have been cases of people getting burns when in bed next to radiators that have got too hot, so there are regs about having beds too close.

 

I would strongly suggest that you start an appeal using form GL24 on the grounds that the room is not a bedroom and should not be counted as one for HB purposes. Read the Nelson case linked above as it is binding at first tier tribunals. Also read the Elephant in the Room article in Nearly Legal and the comments.

 

The appeal will take time so apply for dhp which would help in the meantime if you can get it.

 

Be prepared for a fight but it can be done. Come back for any help you need.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Any update speedy?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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