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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Problem Employee


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Good evening and a HNY to all CAGers,

 

I work for a family friend who runs his own business. He has a 'problem' employee - one who is insubordinate, is constantly making mistakes, spends most of their time on the internet/generally avoiding doing work, and has a personal vendetta against our boss resulting in the disclosure of defamatory information.

 

Their behaviour has been ongoing for some time (2 years), but none of it has ever been formally raised as unfortunately my boss, while excellent with figures, is admittedly not good dealing with personnel issues or confrontation.

 

I have two questions please:

1) I assume any behaviour that has occurred previously couldn't be used due to it not being dealt with at the time?

2) How could my boss go about raising these issues in future (without it looking like a witch hunt) when they appear not to have been a problem previously?

 

Thank you,

 

MS

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Behaviour which has gone unchallenged in the past could well now be deemed to be 'accepted custom'. Unless they are somehow irreplaceable, I suggest your boss finds some means of sacking this person as soon as possible as after 2 years, they're not likely to react well to suddenly having their actions questioned.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Thanks RMW,

 

I think everyone agrees that letting the employee go is the preferred course if action, but it is now difficult to find a reason as their behaviour - which would usually be grounds for dismissal according to our handbook - has gone unchallenged.

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How about a general directive that in future no member of staff is permitted to use the internet during working hours. If it's applied to everybody, then there's no reason for this employee to feel picked upon. If he complies, then pick on something else to 'improve', e.g. requiring all employees to turn their mobiles off during working hours.

How long exactly has he been employed - if it's not quite 2 years, he can be sacked for pretty much anything.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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