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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have been claiming tax credits as single but partner lives with me.


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I would be completely honest, declare when he did start living with you, don't let them decide this on their own. They already know something is wrong. Do not allow it to get worse but hiding the truth or lying further.

 

Explain your reasoning for not declaring this at the time.

 

Offer to make repayments at a reasonable level. I wouldn't suggest a bank loan, then you'd have interest to pay. You won't pay interest on the tax credit overpayment.

 

You may get a penalty on top of the overpayment.

 

Although criminal proceedings are possible, it's not a route they go down often.

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Thank you for replying. I intend to be fully honest. They have only mentioned this current year and 2014 - 2015 on the letter. Do I mention previous years, or wait to be asked? He wasn't there all the time, but it would be hard to prove otherwise. I'm so worried about this, I can't function properly.

 

As I mentioned above, you should tell them when the change actually happened.

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Can I ask. Is your partner working ?

 

There is such a thing as notional entitlement, which is basically. They treat your claim as tho it was a joint claim and deduct that from any overpayment.

If you would have had an entitlement anyway, depending on circumstances you could request this. This has to be done quickly though

 

You don't get this if you deliberate fail to report the change.

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The other thing you may need to consider is if your partner knew you was still claiming the benefit, if so they could go after them as well. you have done the right thing by coming clean now rather than later, this could have made the debt larger and harder to pay back.

 

 

Also you may want to remember that the Agency involved may apply to a Court for them to place an order on your home especially if you have profited from the claim. I am just pointing out what may happen, by the way did you claim a single persons allowance for your Council Tax?

 

They can't because the partner would not have been able to do anything about it if he did know, he would not be able to access her record to close it down.

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How do HMRC know whether you failed to report the change deliberately or just forgot, have they added mind-reading to their array of powers?. 'Notional offsetting ' is your friend in this very common situation. The amount of overpayment will depend upon how much your partner earns, e.g if he was on benefits you'd have got the same amount anyway so no overpayment would be due, if he's on a decent wage you will have to pay back a lot of money which TBF you weren't entitled to anyway.

 

If anything like tax then it will be all about questioning why the error occurred. It is then up the officer to decide based on the evidence and information provided whether something was deliberate or not.

 

http://www.hmrc.gov.uk/manuals/ccmmanual/CCM10750.htm

 

We have seen notional entitlement refused on many of these case recently. It all depends on the reason why it wasn't reported.

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