Halifax Obviously Swamped!! Blunder Blunder!

[mas101]

I sent my a letter before action to the Halifax.

 

Last thursday I got their usual standard response stating that they had escalated my complaint to stage 2 of the complaints procedure and a senior customer services representative would be in touch to discuss yada yada yada.

 

Surprise surprise I have heard nothing.

 

However, they enclosed 6 years worth of bank statements with their letter which I was surprised about as for this particular account I had not requested them and nor had they made reference to the enclosure in the body of their letter. I immediately set about checking that the amount I was claiming was correct. Unfortunately, I couldnt make head nor tail of the transactions on the statements which I found to be very strange, until I checked the address details. They have sent me a complete 6 year pack of statements for another customer.

 

This persumably gives rise to a number of serious questions....

 

1. Can they be trusted to keep confidential personal data?

2. Is this a breach under the DPA?

3. If I have somebody elses statements, then where have they sent mine?

 

etc etc etc.

 

Not quite sure how to handle this blunder and would be grateful for a pm from a mod or Administrator.

[Spiceskull]

You absolutely MUST read this thread before doing anything else...but another great example of the banks ineptitude:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?t=3658

[mas101]

Thanks spiceskull very interesting reading.

 

However, looking at that thread it seems that they only received some dd information relating to another customer.

 

I have 6 years worth of bank statements!!!!

 

This is a serious breach of DPA as it potentially (if i was that way inclined) would give me personal information, salary details, mortgate details etc etc etc!!!!! This is outrageous.

[Spiceskull]

Clearly the details are different, but the general feel is that you:

 

a) have a duty of confidentiality regarding the information you received

b) have a duty to make that person aware of what has happened, and what you/they need to do

c) follow BF's advice regarding contacting the relevant people in the correct order

 

A mod/admin will pick this up in due course, so hold on...

[mas101]

Thanks Spiceskull

 

Excellent advice, but as you say, I will hold off taking any action until speaking with a mod or Administrator.

 

Many thanks

[Spiceskull]

Brilliant - are you of a mind to stir up trouble for the bank over this? I sincerely hope so...

[mas101]

are you of a mind to stir up trouble for the bank over this? I sincerely hope so...

 

Thats exactly why I have come here. My bank have given me nothing but trouble throughout my financial difficulty. If there is anyway I can stir up trouble, or use this to the advantage of the poor account holder and myself then YES YES YES, bring it on!!!!!

[Spiceskull]

Thats exactly why I have come here. My bank have given me nothing but trouble throughout my financial difficulty. If there is anyway I can stir up trouble, or use this to the advantage of the poor account holder and myself then YES YES YES, bring it on!!!!!

That's the spirit...

[mas101]

This topic was closed on 2019-03-08.

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