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THE END OF PERSONAL RELATIONSHIP BUSINESS MANAGEMENT FOR SMEs


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When my Business relationship manager informed me that the management structure would change from "personal" to a call centre somewhere in the Midlands or Edinburgh (we operate in Devon), he said not to worry as queries would be handled by a specialized team that would deal with any enquires / needs as they arose and probably more efficiently.

 

I used this service yesterday. After some 25 minutes of listening to ("all our operators are busy etc"."your call is important etc." etc.etc.) and the incessant layers of security (Because they and the next layer of operators haven't a clue who you are) finallyyou reach your "Specialized Operator / Relationship manager" to be told he can't give you a decision and would Post a note on your Account for some other "Faceless" Specialist (clearly beyond their "Layer" and unapproachable) directly make a decision when they look at your account and History etc. No doubt a button pusher in a dark office. :mad2::mad2:

 

LLOYDS... THIS IS AS BAD AND AS SHORT SIGHTED A MOVE AS I'VE EVER SEEN!!.. SMALL BUSINESSES ARE LIKE SEEDS THAT NEED HELP AND GUIDANCE TO GROW AND PROSPER... YOU ARE A PARTNER IN THEIR ENTERPRISE!!!..THEIR SUCCESS IS ALSO YOUR OWN. :-x

 

I have banked with Lloyds both personally and in Business for nearly 40 Years and I have witnessed this sorry demise in service (foretold by my 1st Manager as he retired). They were profitable then what's the excuse now?:?:

 

The only way it seems to make the Banks and Corporations listen is if we all SHOUT!!!collectively.Are there any Groups / Forums out there that are starting to shout?:?:....Are there any Banks giving better, more personal service?:?:..Please Post... I am seriously considering switching!!!

 

I would be happy to share my improved prosperity with a bank that helped in achieving it. Not leaving me with a feeling of growing suspicion and concern as to their motives toward me and others.

 

BTW. I am not ranting because I am facing the wall, far from it. I work hard and would like to have a partner that works with me and our fellow businesses to achieve our goals not having to watch our backs with suspicion....I have built my business upon the service I give to my valued clients and achieve higher than average prices because of this. The Customer should be everything......

 

To quote from the 60s series "The Prisoner"...."I AM NOT A NUMBER" Please don't treat me as one.

 

Phew

 

Thank you for reading...Please Post, we may start something.....:first::grouphug:

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