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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello there...

 

Need a bit of guidance regarding my father.

 

He had some things Perfect Homes in Wolverhampton.

 

Account lovely and smooth. They along with other people allowed him to carry on hence him getting into debt.

 

Now my father is slow.

He went to school for children with certain needs.

My father is easily coaxed, frightened and easily manipulated into things.

I have to keep bailing him out.

That is if I find out what he has been up too.

He is a lovely man regardless...

 

My father had that many debts I didn't know about - so one firm told him to go bankrupt.

I didn't know about this until he told me he couldn't get his benefits out the bank.

I questioned him and then he told me.

His accounts had been frozen.

I told him off and asked him why he had gone bankrupt.

He is supposed to be telling me off not the other way round.

 

I managed to get his money out the bank and spoke to his OR (official receiver)

and asked her to start guiding my dad being as she was the one who dealt with the bankruptcy.

 

Now my dad has an account with P.Homes and they phoned him while I was there.

I asked him why these were not in with the bankruptcy.

He said Perfect Homes told him that they do not come under bankrupcy and they would do him for fraud.

He believed them as she rudely ridiculed him in the shop.

 

 

I told my dad to phone his OR and ask her.

His OR has now put them on the bankruptcy.

 

Now, while I was out.

My father got a phone call from P.Homes having a go at him about a missed payment.

That they would put costs on, take him to court, he will go to prison for fraud and embezzlement.

They want the goods back (yet I heard if you've paid one third they can't)

 

 

My father was told by the woman to come straight into the office and sign a form.

My father went in, she gave him a piece of paper to sign but she did not tell him what the writing was

and he did not read it as she was rudely talking to him making him feel small. Manipulation.

 

 

My father agreed to paying £25 a week on this paper but the terms he does not know.

 

I asked him to go in and cancel what ever he had done.

She said he cannot cancel it.

She also said when he asked her for a copy that she could not fetch it as she had customers in the shop and needed to attend to them.

There was no one in the shop.

She was rude to him.

Belittles him as a man.

 

 

My father can't hardly read, he is on Tramadol, is disabled and half deaf.

The woman had no right to talk to him like this.

 

My father has no contracts from anything his had from there apart from three.

He has not signed for insurance yet they have put it on.

On the three forms that he has - insurance is on but no signature of my fathers.

He has also never received statements so he does not know how much he has paid etc...

 

I have sent an email to Perfect Homes complaining about the staffs treatment of my father. I will not have him collapse again.

I have also asked for them to cancel the so called letter agreement that my father never read.

And I have also let them know I intend to pursue it!

 

Any guidance, tips, information would be much appreciated.

 

Note to others: Do not have anything from these people.

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Hi Kenneth

 

Just ignore them as the debts are now included in the Bankruptcy .......not much they can do...or do to your Father.

 

Andy

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No... Not without a court order. Even so, the Bankruptcy offers a way out for him.

 

They are hot air. Just make sure he doesnt let them in

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Depends on the term of the agreement.

 

 

With HP... Not sure as it still means some money maybe outstanding.

So for now, Id be against it.

Perfect Home makes good money, they will write off the goods.

As a bankruptcy case is going through, I think that its a good thing here.

It gives your dad a second chance...

 

Not as much stigma as ther used to be.

 

 

PH will threaten him.

 

 

You will need to be a support for him as PH will turn up the heat.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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cant under line more what andyorch has said.

 

 

the debts to PH are now inc in the BK

 

 

theres nowt they can do.

 

 

they certainly cannot take goods

he's paid over 1/3rd

and they'll never get a return of goods orer or a CCJ

as the debts are subject to BK.

 

 

end of the matter

 

 

they can wave all the arms around that they like

 

 

they are NOT BAILIFFS

and neither is any DCa that sends any scary letters.

 

 

if they do get brave and turn up

 

 

simply get him to tell them to leave and call the police if they don't

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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