Need advice before issuing proceedings against Lowlifes

[L1882]

Good day all.

 

 

I've got some on going issues with debts being managed by Lowlifes (via our friends at BW Legal). I've covered most of these elsewhere but in brief over £500 was mysteriously added to the account according to my credit file, they weren't updating my file regularly to reflect payments made and also a default has been recorded unreasonably late (IMO).

 

 

I raised a complaint and they replied with a derisory compensation offer but a promise that the accounts would be brought up to date within 3 weeks. I decided at this point that if this happened I'd be happy and waited. It didn't. They did reflect the payments to date (but it is now behind again and hasn't been updated) but didn't correct the £500+ charges added nor the default date issue.

 

 

I sent them an LBA and have had no response and need advice on 2 issues:

 

 

1. I sent the LBA about 5 weeks ago. Unfortunately some work issues etc meant I have only just been able to get back onto this. Do I need to send a new LBA due to the time passed or is it within my remit to decide when I issue?

 

 

2. As it isn't technically a money claim (though I will be asking for compensation) but a claim for failures under the DPA and guidance related to it from the ICO can I issue online through money claim or do I need to get a paper form?

 

 

Any guidance and advice gratefully received as always.

[fkofilee]

You can make a claim for damages with this one. And the LBA, they didnt do it? Well proceed along.

[L1882]

Cheers FKO - just needed to check before proceeding