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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CPM Parking Charge Notice while parked in own space.


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Back in June I posted about a PCN I received from CPM while my car was parked in the space assigned to the flat I was renting at the time. The parking permit had slipped off. As advised I appealed to POPLA after my appeal to CPM was rejected.

 

The POPLA appeal was also refused, basically they said I had no appeal because the sign stated the permit had to be clearly displayed etc etc.

 

I do know that my appeal was very poorly worded. I know I should have brought in something about it being not a pre-estimate of loss for the landowner (since that was my landlord who was leasing the space to me), but I didn't, had no idea at the time that would be such an issue.

 

I've now moved and have not given either POPLA or CPM my new address. The POPLA letter was sent to the old one and redirected to me. It's dated the 15th August and I only got it today, asking me to pay £100 in 14 days.

 

The CPM website is full of apparently successful CCJS and stuff. I'm really not sure where to go from here since I messed up the popla appeal so badly. To add to the mess the car's now not registered to me (it's registered to my husband). I don't really want this to keep going on, especially as if they send me anything I'm unlikely to get it very speedily. There's a lot of advice to just ignore it from here on, but I have no idea if that's a good idea or not. :/ any help would be super appreciated!

 

Post #3 told you exactly what to put in your POPLA appeal.

 

You somehow acknowledged that that is what you needed and subsequently ignored it.

 

So you now want more advice after complicating the situation further...

 

You have two options;

 

1. Pay what is being asked of you as " I don't really want this to keep going on..... "

 

Or

 

2. Act on the advice given here.

 

Answer 1 or 2 and we might get somewhere. :playball:

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Don't know how interested POPLA will be with it currently changing hands to the new operator...

 

Also CPMS Left the BPA on 29/04/2015 and are now members of the IPC AOS!

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