BuyMobilephones.net.

[renegotiation]

I am trying to help someone else who has an issue with this company. This person took out a new 24 month contract through them and got a free handset. After some months they couldn't maintain the payments, for various reasons, and the contract was terminated by the phone network. This person was then told they still had to pay the cost of the full contract and since then has kept up with reduced monthly repayments made via a DCA. They didn't argue at all.

 

Another few months pass by and these BuyMobilephones.(link removed) people turn up insisting that they still pay the full cost of the handset. They claimed to not get paid by the phone network if a contract was cancelled. All in all, this would amount to £1,100 for 4 months or so of network service and a handset valued at £350 or so. It all seems a bit harsh, but if BuyMobilephones(Link removed)are telling the truth, then they want to make good. They would start paying it off monthly and, even at £10-£15 per month, it would still get sorted eventually. Does anyone have any thoughts on any of this?

Edited June 12, 2015 by SabreSheep
Removing links

[renegadeimp]

Why pay a dcas? Should be paying the oc direct.

[SabreSheep]

I think this sort of penalty can be challanged in a small claims if needed.

 

Unfair penalty clause. No service is provided to the user after termination. Actual costs should be any contribution towards the handset

[dx100uk]

Another few months pass by and these BuyMobilephones.(link removed) people turn up insisting that they still pay the full cost of the handset

 

 

what do you mean turned up?

a visit?

 

 

dx

[renegotiation]

Why pay a dcas? Should be paying the oc direct.

 

It got passed to a DCA pretty quickly after payments initially ceased. The person concerned doesn't mind paying the DCA.

 

 

 

what do you mean turned up? a visit?

 

No, they fired off a very threatening email completely out of the blue. I believe they have done this with other people as well. I found it all very unprofessional myself. What I really want to know is are BuyMobilephones really out of pocket, as they claim to be?

If so, then I suppose it is best to make arrangements to pay them and then challenge the final bill produced by the phone network.

[renegadeimp]

It got passed to a DCAicon pretty quickly after payments initially ceased. The person concerned doesn't mind paying the DCA.

 

Doesnt matter. They shouldnt have been paying a DCA> There is no reason to. The dca has no legal rights whatsoever. If the OC refuses to accept payment, then its their problem. They cannot refuse to accept payment towards a debt owed.

[renegotiation]

Doesnt matter. They shouldnt have been paying a DCA> There is no reason to. The dca has no legal rights whatsoever. If the OC refuses to accept payment, then its their problem. They cannot refuse to accept payment towards a debt owed.

 

Fair play, all responses appreciated too,

but that doesn't really address the central issue at hand.

 

 

I would guess that all of these middlemen companies probably operate on the same principles,

so if anyone knows when they get paid, under what circumstances too, I would be very grateful to hear it.

 

 

I find it difficult to believe that they would wait 2 years to get paid by the phone network,

while one of their customers was making their way through a 24 month contract.

 

 

I also find it difficult to believe that they would hand money back to the phone network,

assuming they got paid immediately in the first place, if the phone network came back to them a few months later

and said their customer had been disconnected.

 

 

However, being out of pocket is exactly what BuyMobilephones are claiming and I can't see how to prove otherwise.

[dx100uk]

pers I'd be telling them to bugger off.

 

 

let them goto court

how the beep can prove the phone has not been paid for.

 

 

IMHO he is being had .

 

 

dx

[renegotiation]

pers I'd be telling them to bugger off.

 

Yes,

unless they are able to give a thorough explanation of how and when they are paid by the phone network, then I think that's the way to go.

 

 

I recently read a Which? Consumer Association article about phone networks continuing to charge the same monthly cost for expired contracts,

when such contracts already had the cost of the handset originally factored in.

 

 

I am thinking that this could be yet another attempted rip off, but by the middle men companies.

 

 

Let us see if they come up with anything more tangible than a vague assurance that they are out of pocket.

 

 

If they are telling the truth, then they should have no reason to hide anything.

 

 

If it turns out that they aren't telling porkies, I doubt it, then I will tell the person concerned to make affordable payment arrangements

and challenge the phone network on the final bill instead.

[renegotiation]

Does anyone know why the formatting of my previous 2 posts keeps changing? I wrote a paragraph, on both occasions, clicked 'post' and they appeared correctly. When I next checked the thread both posts were all spaced out. I edited them both back to how they were originally and they again appeared correctly. I recheck the thread later and they are all spaced out again. Very odd and I don't think I have ever noticed anything like this happening before.

[havinastella]

pers I'd be telling them to bugger off.

 

 

let them goto court

how the beep can prove the phone has not been paid for.

 

 

IMHO he is being had .

 

 

dx

 

You enter an agreement to pay, This is proof enough you owe the money for the phone. The phone is never free, the contract you enter for x amount of time pays for the handset.

 

Also, stop saying you owe the DCA nothing, there is no reason whatsoever why the company cannot ask an external company to collect the debt owed. As long as they play by the rules, why not come to an agreement with whoever is collecting the MONEY OWED!

[renegotiation]

You enter an agreement to pay, This is proof enough you owe the money for the phone. The phone is never free, the contract you enter for x amount of time pays for the handset.

 

Yes, indeed, but maybe you have misunderstood the situation. The 24 month network contract is currently being paid off in full and was never disputed. It's just that now, months later, the middle man has turned up and claimed the money for the handset is still owed on top of that. What is your opinion on this situation?

 

Also, stop saying you owe the DCA nothing, there is no reason whatsoever why the company cannot ask an external company to collect the debt owed. As long as they play by the rules, why not come to an agreement with whoever is collecting the MONEY OWED!

 

As long as the company involved hasn't been too unreasonable when it came to accepting repayment proposals or been too hasty in passing on a debt to a DCA, then I wouldn't disagree with that. As long as they do play by the rules, like you said...

[renegadeimp]

You need to check your paperwork and see if the handset was covered with the monthly payment. If the tariff is something like 25 per month, then it includes the phone.

[dx100uk]

Does anyone know why the formatting of my previous 2 posts keeps changing? I wrote a paragraph, on both occasions, clicked 'post' and they appeared correctly. When I next checked the thread both posts were all spaced out. I edited them both back to how they were originally and they again appeared correctly. I recheck the thread later and they are all spaced out again. Very odd and I don't think I have ever noticed anything like this happening before.

because a solid block of text is so diff to read properly.

line spacing and sentences o much easier to understand.

 

 

dx

[renegotiation]

You need to check your paperwork and see if the handset was covered with the monthly payment. If the tariff is something like 25 per month, then it includes the phone.

 

If they had kept the contract running without issue, around £28 per month I believe, then the handset would have been paid for and all was good. Although they had issues they are still going to end up paying exactly the same amount of money, so the handset is accounted for in that sense. This just seems to get complicated because two other parties are involved and one of them is claiming they incurred cancellation costs from the other.

 

 

 

because a solid block of text is so diff to read properly.

line spacing and sentences o much easier to understand. dx

 

To be clear, is this an automated process or was it manually done by a member of the site team?

[dx100uk]

me

 

 

dx

[renegotiation]

me dx

 

Ah, I assumed that might be the case, but didn't want to jump to any conclusions. If one wanted to opt out of having their posts edited in such a fashion, then is it possible to do so? Or is it a case that it is compulsory? Please confirm. Thank you.

[dx100uk]

not in the least

it was to break up the large blocks of text

simply makes it easier for people to read

and ofcourse for you to get help

else people might have simply looked and moved on.

 

 

regards

 

 

dx

[renegotiation]

not in the least it was to break up the large blocks of text. simply makes it easier for people to read and ofcourse for you to get help. else people might have simply looked and moved on.

 

Well, I would rather opt out of such editing in the future please. I wouldn't mind so much if it was editing spelling mistakes, but nothing more really. I am always very grateful for any help offered. However, I don't think my 'chunks of text' as you put it, just normal paragraphs in my opinion, were that difficult to comprehend. I found it much harder to follow what I wrote after you edited it.

 

I can appreciate you have an opinion and were only doing what you thought was best, but I take a different view. They are my posts after all. Please feel free to edit any posts of mine you quote in any way you choose. It is at least good that we could have an adult discussion about this, as I was feeling a bit unsettled after it happened to the same post twice. Perhaps you forgot that you had already edited it the first time. I hope that you will still see fit to offer any assistance possible to my 'chunks of text', in the future, if you are able to decipher them. Thank you kindly.