Capital one PPI. box ticked - refund refund

[adarling2006]

I have started a ppi claim on behalf on my father for his capital one credit card this was back in April.

 

 

Capital one came back to us with the agreement and the tick box was ticked and rejected the claim.

 

 

But I am pretty sure this is not the end of it as they failed to provide any documentation at the time the card was active regarding the ppi.

 

 

I would like to get some help as to the next steps.

 

 

This it the only ppl claim I have encountered a problem with.

[dx100uk]

have you sent them an sar?

 

 

dx

[aburobert]

Who says your father ticked the box. A lot depends where the card was taken out. For example if taken out whilst being canvassed and having the forms filled in by someone else then being presented for a signature and not having a copy at time of signing etc.

 

Also would your father have been able to claim should the need have arisen? If he was self employed or retired there is no way PPI was suitable for him.

[dx100uk]

great post!!^^^^

 

 

dx

[adarling2006]

The form was a application for the credit card back in 2007. No SAR as yet though capital one did send a copy of the form back with my dads signature and all that so the box was ticked. The said the ppl was sold on a non advised basis and therefore my dad ticked the box indicating he wanted the policy. Dad was in employment at the time but received no documents regarding the ppi so even if he wanted to claim he couldn't due to not knowing what he was covered for.

[dx100uk]

sar time

ideally a PPI complaint should never be made until you have every scrap of information you can get.

 

 

dx