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Zen Internet B2B - Faulty service - any protection?


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We recently used Zen Internet to provide our business broadband service, however the service was extremely slow, unreliable and connection randomly dropping / losing connection.

 

After 5 days and several hours of speaking to the tech support we gave up with the faulty service and cancelled.

 

We have been charged £160+ for installation / activation which we have requested to be refunded.

 

Unfortunately they are not willing to refund our money and have implied that the service provided was satisfactory and working.

 

I managed to get them to email me the call log history notes for all of the support calls we have made and the tech support state several times there are different faults on the line and the 'speeds look exceptionally poor'

 

Being B2B I presume we are not covered by the SOGA, would we be covered by the Supply of Goods and Services Act?

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