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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disciplinary - Any law I can refer to ?


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The law - specifically the Employment Rights Act 1996 - gives you the right not to be unfairly dismissed. That is the legislation, and the framework around which the employer must meet certain conditions in order for any dismissal to be ruled 'fair'.

 

OK - you are not yet at the point where you have been dismissed, but from your post, and from the outline that you have given it sounds that your 'capability' do perform your role is being brought into question. Capability IS a potentially fair reason for dismissal, but in order for the employer to have a defence to a possible Employment Tribunal claim for Unfair Dismissal, they should take clear steps to demonstrate that their decision to dismiss was made reasonably and that you were treated 'fairly'.

 

This (along with matters of 'conduct' - another potentially fair reason for dismissal) should involve a properly recorded warning system, escalating to a point where dismissal may be considered. You will probably be aware already of a system of 'verbal' warnings, 'written' warnings and 'final written' warnings, and that should apply in your case. Your contract or company handbook should contain a disciplinary policy which sets out what procedures should be used. In the absence of any specific code of practice internally, the ACAS Disciplinary Code should be used. An employee would normally (depending on the nature and severity of the offence, or failure to perform) expect to receive at least one formal warning in order to allow for improvement in a given timescale before dismissal would be considered. In many cases there would be a warning, either written or verbal, a final warning and then if still not satisfactory, dismissal may result. At each stage the employee should be informed in writing of the allegation, invited to a meeting and given the option of having a trade union official or colleague present as a witness. After the meeting the employee should be informed of the outcome and what is required to prevent the matter escalating to the next stage.

 

So, although not 'law' in itself, an employer seeking to dismiss an employee fairly, should allow clearly documented steps prior to dismissal or would find it very difficult to justify the decision were the employee to take the case to a Tribunal - as the Judge would be looking at whether the disciplinary policy or ACAS code was followed and if the case went in your favour any award could be increased if this were not the case. Applying this to your case, the employer's concerns over your performance may or may not be genuine, but if your future is being considered, then you should be entitled to formal meetings, with a witness and clear direction on what you need to do to get back on track.

 

In terms of what you should do, I personally would avoid direct confrontation. I would probably be looking over my shoulder and looking at opportunities elsewhere, because if they are losing faith in you - justifiably or not - it is often difficult to come back from that. In the meantime I would still be looking to deal with it head on and persist with a meeting - at whatever level of management - to get an honest appraisal of what more you need to do to be considered a valuable employee. Tell them that you are keen to impress, and ask for some clear steps on how you can achieve this. If loyalty is in question, take the opportunity to dispel their doubt. If it comes to a fight, then you will be in a better position to demonstrate that you took all reasonable steps to resolve the problem and can then consider what more you can do by way of grievances about your treatment or failures to follow procedure.

 

Good luck - these situations are never easy, but can often be resolved before they get nasty - hopefully you will get through this OK

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No problem - feel free to come back and give us an update or ask for further advice if you need it

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

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