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TalkTalk Bill


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I am with TalkTalk with my phone broadband and i have a free sim with them .

Last month i got a bill for my mobile for £4.50 for non direct debit.

I phoned them up to complained and i was told i should have not been charge as it was a free sim so they credited my account.

Today i got a bill for £19 £4.50 non d/d charge and £10 plus vat for late payment.

i got back in touch with them and ask for the manager he explained that that i should have set up a d/d even as its a free sim i went mad with him saying that no one explained this to me he said i should have read the terms and conditions and that i have to pay the £19.

I told them i was not going to pay the bill but all i got was that its up to you but if you dont pay we will pass the debt to a debt collection agency and i should have read the t/cs

Now should i pay the bill or dig my heels in and not pay it what would you do?

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I think that you should read our customer services guide and then after following its advice call them again and see what incriminating evidence you can get from them on the phone then come back here.

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