@sp_energypeople Scottish Power doorsteppers caused bad credit mark - now cant get credit

[mizzylizzy]

In 2011 I had a visit at my door from a Scottish Power, canvassing for new customers.

I reluctantly gave them information as I knew I would cancel within their "cooling off" period,

as I was happy with my present supplier plus the fact that I am disabled I didnt want to be stood for a long period at my door.

 

I cancelled the proposed gas/elec supply within the given "cooling-off" period

 

 

soon after received a bill for £30.

A dispute ensued as they said I had cancelled beyond that period, so the charge must stand.

 

 

I argued and disputed from day one, but they wouldn't accept it.

I then informed them they would not be getting any money from me as I had done everything by the book.

 

Early in 2014 I wanted to buy something on credit,

a credit check was made and I was refused.

 

 

I was upset as I have never had bad credit in my life and I am 71 yrs old.

 

 

I contacted Experian who explained that the £30 with SP was the problem on my credit report..

Experian requested to have it removed from my credit report, SP refused.

 

 

I have once again attempted to make a purchase for a EE Mobile Dongle to pay by monthly direct debit payments, and same has happened again.

 

What I dont understand is I have already a contract with EE for my mobile phone and also pay other bills on monthly dd,

yet I am refused on this occasion.

 

 

Its really upsetting as I am a disabled pensioner who hasnt owed anyone within my life and

I also feel that SP have no right to do this as I was canvassed & pursuaded on my doorstep,

which I believe cold calling is against the law.

 

I am still reluctant to pay this £30 as it is NOT for use of any gas or electric!

 

 

But where do I go from here......PLEASE HELP!

[silverfox1961]

Hi and welcome to CAG.

 

This needs dealing with in writing, not other method will do.

 

Contact your existing supplier to see if they received a transfer notice from SP and if they did, what date?

 

Write a formal complaint to SP and (if you can) email it to

 

keith.anderson@scottishpower.com

 

Also send a CC to

 

neil.clitheroe@scottishpower.com

 

remind them of their obligations under the data protection act that they are responsible for making sure an entry is a true account of your credit history

 

If they fob you off, you can take it to the Information Commissioner.

 

In the meantime, you can place a notice of correction against the credit note explaining why you feel it is wrong. Future creditors should take this into account

[dx100uk]

http://www.thisismoney.co.uk/money/news/article-2471372/Scottish-Power-fined-8-5m-mis-selling-probe.html

 

 

should help

 

 

dx

[mizzylizzy]

Thanks to both for your replies,you have been a great help. I have sent emails to SP your suggestions so I await a reply, also it was excellent information on the link about their doorstep mis-selling probe by Watchdog. Will let you know the result!