xercise4less false fees

[Modey]

Hii every one,

 

 

I have a serious problem with Xercise4less gym as

 

 

i signed up for one year contract

 

 

by the end of my contract I have had no intention to continue

 

 

i went to the gym and asked the reception lady to make a cancellation for my membership in November

she advised me that i have to cancel my membership by 14th December to avoid extra charges,

 

 

i came back on 14th of December and made my cancellation,

 

 

i received a letter from Harland group asking me for £34.99 for a returned payment £25.00 and £9.99 for January monthly installment

they asking me for another 9.99 as a fee for cancellation if i want to cancel!!!!!

which is very weird as i already cancelled my membership and I have already on my hand a copy of cancellation.

 

please advice me what to do and where to go to complain such fraud/false re question of payment as i really want to take this further.

 

I already read back all terms & conditions and didn't nothing mentioned about that at all.

 

many thanks and all replies are appreciated

[dx100uk]

lots of similar threads here already

 

 

there area also examples of letters to send.

 

 

a DCA is not a bailiffs

and have

MO SUCH legal powers

 

 

so don't fall for their tricks!

 

 

dx

[Modey]

thank you for your reply but they mentioned that on 17th February 2015 another £25.00 will be added and so on.

shall i ignore all that ? and if so wouldn't that affect my credit score?

[dx100uk]

nope they cant hurt

you

 

 

please read a few threads here

 

 

dx

[Modey]

Thank you. I went through some threads but i couldn't find a similar situation as mine.

If you indicate or refer me to a similar one it will appreciated

Many thanks xx

[dx100uk]

they are all your situation...

 

 

harlands say you owe

 

 

you have proof you legitimately cancelled and have proof.

 

 

dx

[Modey]

I'd read some of threads and got a good information on how to deal with them, but my question now is, my contract is 12 months till the end of December 2014 so did I have to cancel my membership in the first place ? or it is automatically would be cancelled as i made my cancellation on 14th December 2014.

[dx100uk]

typically they would wrongly assume rollover even if you didn't cancel

 

 

dx

[slick132]

Hi Modey and welcome to CAG

 

Do not worry about Harlands' threats of adding further fees or admin charges. They cannot enforce these fees.

 

The demand for a cancellation fee is probably just Harlands being greedy. The demand for a fee for the unpaid DD is nothing to worry about.

 

Do not speak to Harlands by phone at all. If they call you, hang up !

 

Have you checked that you have paid 12 months' fees in total ?

 

If you have, I suggest you write a simple letter to Harlands saying :-

 

I cancelled my gym membership during months 11 and 12 of the membership.

 

I spoke twice, during November and December 2014, to Xercise4Less staff who told me me membership would end after the 12th month's fee was paid and, after that, I would owe nothing more.

 

If you make any further demands for monthly fees, for admin fees or a cancellation fee, I will make a formal complaint to Trading Standards.

 

Send this to Harlands. Take the letter to the Post Office and get a free Certificate of Posting. Keep this so have proof of posting.

 

Let us know how they respond.

 

[Modey]

Thank you Slick for your reply i will send this letter tomorrow, and see.

i already have a record of payments for 12 months and also a copy of my cancellation form submitted by hand in my local gym, i do belive that they extended my contract for January without my consent and ignored my cancellation.

[Modey]

Hello again,

last Friday i received a letter from C R S demanding a new money on behalf of Harland as well as hundreds of texts and phone calls which i didn't answer any

..any help?

[dx100uk]

usual tactics then.

 

 

let it run.

 

 

dx

[Modey]

thanks for your reply,

you mean to ignore them?

i want to sue these people can I ?

[dx100uk]

for what?

sorry

 

 

dx

[Modey]

for harassment

[slick132]

Hi Modey,

 

Are you keeping a record of every contact by phone, email or letter form Harlands/CRS.

 

You could sue Harlands but it would need to be for a nominal amount at a judge's discretion. The idea is that, once you get judgement against Harlands, if they contact you again, you could seek an order against them and/or further damages.

 

Other options include ignoring Harlands/CRS completely, or tackling them head-on. I'd suggest the latter option and would now write to Harlands as follows:-

 

Dear Harlands,

 

As I told you in my letter of 2nd February, I cancelled my gym membership verbally and in writing in November and December 2014 and have proof of this. Yet Harlands/CRS continue to make demands for more monthly fees and admin fees.

 

You have also demanded a cancellation fee of £9.99 and I require that you show me exactly where in the membership T&C's this is required.

 

If I receive any further demands from Harlands/CRS, I will take further action. I have a log of all the calls and emails from you.

 

Yours faithfully,

 

Get a Certificate of Posting for this at the PO and keep us informed.