Xcersice4Less & Harland!

[mmoalin]

Hi guys, apologies if this seems like a similar thread; please just link me a thread that has the same information that I need and I'll continue searching either-way.

 

I've an issue with Harlands group about me freezing my membership during the Christmas period from the 19th of December until the 19th of February. I am 21, a student in Hull and I started my contract in October (paying on the 23rd every month).

 

So

1 - I froze my contract on the 19th of December, swift process of me showing my ID and stating the dates I wanted the account to be frozen.

2 - I was not told about a 14-day-notice-period of having to pay the next month's bill if

account is frozen within 14-days before the monthly payment is taken.

3 - I phoned Xcersice4less, and after them apologizing & explaining the 14-day notice

period, they said I should expect £9.99 charge in the next few days between the 23rd

until the end of the month.

4 - I deposited a tenner into the bank + £6 that the bank charged me for

the previous rejected £9.99

5 - A charge of £34.99 was made on the 23rd, instead of the £9.99 fee expected

which was rejected by my bank (as I only put in £16)

6 - I called Harlands and e-mailed them enquiring the situation; they said the payment

will be returned to my bank (The statement shows the money being taken and then returned).

7 - I come back to hull to find out they are asking for £99+ in admin-fees - calling them once more - They claim they were never informed of my contract being frozen by the gym and these are charges for the months as well as administration. They are however willing to wipe it clean if the gym tells them this.

8 - I go to the Gym and speak to one operative, He offers me to pay £39.99 to

restart my membership, even though the fault lies between Harlands and xcersice4less.

 

He basically said, since I didn't pay December's charge, my account wasn't frozen at all. But I wasn't told this via the phone or by e-mail. Surely they should tell me if my account has not been frozen when I had submitted what I needed to submit.

 

Ideally, I'd like to continue my membership without having to pay any admin fees and from the month that I started originally. I'm going to see the manager or person in charge of all this tomorrow.

 

Any advice or what are my options if any? I feel I'm being wronged.

 

Thank you immensely in advance.

Edited January 28, 2015 by mmoalin

[slick132]

Hi Mmoalin and welcome to CAG

 

Unless you can get the gym to agree to terms that are acceptable to you AND they promise to get Harlands to withdraw all their admin fees, you should cancel the DD via your bank. Otherwise Harlands may continue to use the DD mandate to collect what they say is owed and you'll be clobbered with bank charges for returned DD's.

 

Keep all contact in writing, either by letter or email so you have proof of what's said.

 

From our experience with Harlands over many years, I doubt they'll come to an acceptable compromise with you, but we can always hope.

 

Keep us updated ...............