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Scottish Power Prepayment in Credit


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Never knew I could check my usage and topups online with Scottish power so signed up to the website.

 

 

Checking my statements it shows I am in over 200 of credit after actual billings!

 

 

Just encase it was a mistake I went back to a date I know my meter was read by someone.

 

 

Again it shows the credit after actual billings!

 

 

I can't even remember what I last received a statement but I know this has been on my account for atleast a year

(i can't see back on website) and few quarter increases by a small amount

 

Called up Scottish power, the guy told me it was due to me being on prepay and how my statements are produced.

 

 

I get what he was trying to say and I know exactly how it works

but I finally talked him round to taking meter readings over the phone and recalculating, guess what?

 

 

over 200 in credit!

 

 

He said I was right but they would have to investigate this and it takes around 3 weeks.

 

How is this the case?

 

 

My mother who is on direct debit gets her rebates back really easy and with no fuss.

 

 

I used to pay by direct debit however the home I moved into few years back had prepay.

 

Also should I get my hopes up?

 

 

What's the chances of an error somewhere?

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