Statement request - half a response

[sammy115]

Three weeks ago i requested online five years bank statements. I received a reply from them acknowledging my request and saying i should receive the statements within seven days. Since then nothing!

 

Would you recommend that I now write, recorded delivery, the standard letter requesting the information under the DPA, or do you think that I have already done this and should just wait until the 42 days from my email request.

[jonni2bad]

Definately send a written request....

 

It's the only way that guarantees getting what you need. Also, even if they say thay will do it for free, send them the £10 fee.

[sammy115]

Thanks for that, LOL i guessed that was probably the answer anyway! I noticed that you had been emailing customer service. Could you let me have the email address. I thought I might email them anyway - just to see if they are processing my request at all.

[jonni2bad]

I'm fighting the Halifax, not shAbbey National.

 

I've had a quick look on the Abbey goup page and can't find a contact email address, although they do seem to have an online message system on their main website HERE

[pooki23]

Hi - i wrote to Dawn Hoyle at the address in Milton Keynes as found on this site...here it is in full again:

Dawn Hoyle

Head of Complaints

Abbey

PO Box 5129

Milton Keynes

MK9 2YN

 

She has replied saying it will take up to 4 weeks to investigate, but there is an email address that came with the letter....customerservices@abbey.com So maybe that's worth a try

[sammy115]

I emailed customer services through the website this morning, and got a standard response in reply.

 

"Thanks for your e-mail regarding duplicate statements.

 

You will normally receive your duplicate statement within 7 working days, however at the moment we are experiencing a high volume of requests and it is taking 2-3 weeks. If you have requested information that is more than two years old your request may take longer. "

 

As soon as I have enough money I am going to send a recorded letter to the data protection people, at least then I will have 'officially' set the ball rolling, although I do wish I had done this earlier, then I may be nearly at the end of the 40 day period.

[sammy115]

This topic was closed on 2019-03-08.

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