BES have ruined our businesss, home & life - Misled by Commercial Rep

[neil-uk]

Here we go again!

 

The thing that makes me so annoyed is that two weeks ago BES instructed lawyers to threaten users of this site and others with 'deformation', who offered honest and genuine views and opinions of the company.

 

This quite honestly, is a nasty way to attempt to clean up an already tarnished reputation, and is rather ineffective as any claim is defensible under Honest Opinion, True Comment, Fair Comment and Public Interest which under these circumstances are entirely reasonable - plus people like me who actually took legal advise will tell everyone these letters were issued!

 

My legal advise was they would "be mad" to attempt to issue proceedings, and if they did with their provable reputation the case would fail and some expert witnesses. Unfortunately, my actual legal advise is rude to share in the internet, but it came from a major QC who is used to litigation cases in the billions!

 

It would appear BES are getting through their solicitors too. Heatons LLP, Berg, now Harrison Drury. Perhaps the solicitors are starting to realise something is clearly wrong here?

 

Of course Pilley is nothing but a victim. Victimised by major news corporations, victimised by the BBC, victimised by multiple websites and their hundreds of users , victimised by Ofgem..... Which is clearly why near identical complaints have been made hundreds of times over 5+ websites over 4 years.

 

Rant out of the way...... Let me look in some detail at your complaint, and I shall get back to you on how I think you can get yourself out of this mess!

[neil-uk]

I do note your position, but I think that is a bit over the top.

 

While I was harsh on the rep, I did acknowledge their comments, but they were generally poor - so I grilled them to get a definite answer, which they declined to do.

 

It makes me very sad and angry to see companies operate like this, it is not fair on hard working people.

 

For example, one person who I've come to know through their experiences; his wife sadly died aged 37 leaving him with 3 young children to look after.... He invested her life insurance into a business, and had to close his business as the electricity bills were coming in 4-5 times higher per month than promised. So he's now lost everything.

 

I'm sorry, if I gave BES a grilling, and made them feel uncomfortable and the knock on effect to you - but it is within the Public Interest for them to be exposed for what they are. They had every right of reply in the public eye, but chose not to.

 

Plus, if your company is in a reputational crisis, you don't take those steps to save it.... Logic dictates that you show people that you are a changed business - but it would seem from the recent post about a non-profit organisation, this doesn't seem to be happening.

 

I can provide supporting evidence to many of my comments... But as you will appreciate, I didn't want genuine victims to suffer more harassment and intimidation.

 

In any case, innocent members of the public with no connection to the websites didn't deserve to receive these letters.

[neil-uk]

Hi Brainless,

 

Do you use less than 100,000KWH hours per year? It may be interesting to read Ofgem's Electricity Supply Standard Licence Conditions, which suppliers are required to adhere to in order to retain their license.

 

Section 7B.4 The Standards of Conduct are that:

 

(a) the licensee behaves and carries out any actions in a Fair, honest, transparent,appropriate and professional manner;

 

(b) the licensee provides information (whether in Writing or orally) to each MicroBusiness Consumer which:

(i) is complete, accurate and not misleading (in terms of the information provided or omitted);

(ii) is communicated (and, if provided in Writing, drafted) in plain and intelligible language;

(iii) relates to products or services which are appropriate to the Micro Business Consumer to whom it is directed; and

(iv) is otherwise Fair both in terms of its content and in terms of how it is presented (with more important information being given appropriate prominence);

 

© the licensee:

(i) makes it easy for a Micro Business Consumer to contact the licensee,

(ii) acts promptly to put things right when the licensee makes a mistake, and

(iii) otherwise ensures that customer service arrangements and processes are fit for purpose and transparent.

 

7B.5 The licensee must take all reasonable steps to achieve the Standards of Conduct and ensure that it interprets and applies the Standards of Conduct in a manner consistent with the Customer Objective.

 

If you as allege you were entered into the contract fraudulently, I would advise you contact the Police.

 

While the companies in question may not have the recordings, if this becomes a criminal matter, the CPS will very easily be able to get those recordings from the telecom company.

 

I think it fair comment to suggest something sounds fishy in the way the Warrant was obtained. Do you have a copy?