PPI reclaim on old ABBEY loan

[marion1958]

Hi

 

 

i am new to the forum and any help you can give me will be greatly appreciated,

 

Several weeks ago I sent a SAR request to Santander to see if I had PPI on a loan I had taken out,

 

 

when i received a reply back today I thought I would have nothing more to do than open the envelope and look through the files,

unfortunately this has been impossible, due to the quality of the loan agreement they have sent out to me.

 

I have uploaded copies of the agreement they sent to me.

.( this is the quality of agreement they sent to me)..

 

 

Now i am not sure what to do next,

 

 

and if i have grounds to ask them to send out another copy but of a better quality that is readable.

kind regards

Edited September 5, 2014 by marion1958
Changing Images

[dx100uk]

you'll have to convert those uploads to PDF please

 

 

the statements will tell you.

 

 

look at page one

 

 

dx

[marion1958]

Hi sorry about that have uploaded as pdf now.... this is actual quality they sent to me.

[dx100uk]

can you attach them again please

the .jpg of the same name you left has caused an error.

 

 

dx

[marion1958]

Hi hope this is okay.

[dx100uk]

god I see what you mean that's terrible!

 

 

let me search something I think we have a better copy of one of those and we can compare

 

 

look at the first statement

if you were charged PPI or any insurance

they should be listed on the first few transaction lines

 

 

dx

[marion1958]

Hi this was a loan and I only received these 2 pages with terms and conditions attached, also received 4 pages of printouts labeled Loans & Mortgages - General Details.

Had expected some info on a credit card I had with them but there was nothing relating to the credit card received with this envelope.

thanks

[dx100uk]

has the 40 days run yet?

 

 

we have seen instance where info does come in several lumps from differing places within an organisation.

 

 

so you have no statements yet?

 

 

dx

 

 

 

 

dx

[maroondevo52]

They 2 pages are terrible, you'd think everybody has the right of access to a legible copy.

[dx100uk]

have a llook at this thread around post 77

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?348334-capquest-chasing-old-abbey-loan/page2

 

 

shows a 'better' copy of how that sheet is laid out

 

 

dx

[marion1958]

okay and thanks.

[marion1958]

Hi not sure where to look for post 77 . can you point me in right direction.

thanks

[dx100uk]

sri cag was playing up

 

 

I've entered the link in the post now

 

 

dx

[marion1958]

Hi I have 4 pages the same as the back office portal printouts but dont see anything relating to PPI, it looks like I havent taken PPI out or it would have shown up.

thanks

[theoldrouge]

From what I could read, if you borrowed 5000 over 48 months @9.9

 

And we're paying around 126 per month the there was no ppi

[marion1958]

A big thanks to everybody who took the time to reply to my query.

many thanks