@curryspcworlduk Manufacturers fault not Currys problem.

[BankFodder]

Thanks BazzaS.

I accidentally picked up a copy of a print of the store's log when I left. The first entry on the 'complaints log' off their Myriad computer system reads, "gary emailed Daniel Eggleton. tablet is in store and does have a manufactures fault".

Would that suffice?

 

Well done on getting hold of that. Would it be possible to scan it and post it on the forum please. It would be very interesting to see this kind of documentation.

 

In so far as the EU directive goes, it would be very interesting to see it enforced and I have seen at least a couple of cases reported on this forum over the years where the County Court judge would not accept it. I'm sure that this would be an incorrect decision of a County Court judge – but the people involved didn't want to go any further.

 

In fact I have never seen the EU directive implemented by any British court – at least not in so far as the two-year replacement guarantee goes

 

I have to take issue very slightly with what DX has said. I'm afraid that even with a manufacturers fault, a court would always take into account the amount of use that you have had from the item before considering an award. If you have had 12 months full use of the item – then this would be taken into account when calculating a reduced compensation.

 

It seems to me that offering you £150 against a new price of £250 after only one year's use, is not adequate at all. I think that you probably need to calculate a compensation value based on an expected life of about five years. That seems reasonable to me. That means that you would expect a 20% deduction from the price of a new replacement.

 

I think having obtained their documentation showing that there is a manufacturers fault is extremely useful and can be used to embarrass them and impress them even to giving you a full replacement price.

 

If you post the repair log up on this forum so that it is clear that everyone to see. This will create some pressure on them to deal with it properly.

 

If it remains a private matter simply between you and Curry's then there will be considerably less pressure and they will be much more likely to argue the toss.

 

However, if push comes to shove then it would probably be reasonable for you to accept £250 less 20%. However, stick your heels in, threaten a legal action, tell them that you will produce the log in court and that you will make sure that the press knows about it and tell them that it is already public information on this forum

[BankFodder]

I think that directives have a direct effect even if they are not formally adopted and implemented

[BankFodder]

pers i'd be I the shop tomorrow

with that bit of paper - manager please

 

you sayhere its a manu fault.

 

now i'd like to use my product this afternoon.

 

could you either give my refund

or

a new working one please.

 

thank you.

I agree. I would also take the recorder with me and make sure that I got everything down.

 

I wouldn't take the original of this document – just a copy so that you can leave it with them as well.