Trying to sort out my credit file, defaults!

[jimmyp87]

Been trying to sort out my credit file.

 

I have a £1600 overdraft from Natwest from my student days

which I'm now paying off £100 a month payment plan, and it's automatically reduced by £100 each month.

 

I have 2 defaults,

one is from HSBC Litigations from January 2009 so it's due to drop off January 2015.

 

Default balance is £439 and marked as SATISFIED.

I rung them and asked about it and they said it should be marked as paid off,

not sure if thats what the satisfied means. It's a massive red mark anyway.

 

Another is with provident loans, for £350 from October 2014.

I don't ever remember getting a letter from them about a default whatsoever!

 

The balance is £320 though as I stupidly agreed a £10 a week payment plan

as the woman on the phone said if I did then they would remove the default.

 

I received a letter 1 week ago informing me

"We told you the default would be removed but it won't be,

it will remain on your account for 6 years"

which is completely unfair, downright lie.

 

 

Any advice at how I get can these removed?

 

I can't improve my credit file as I can't get any credit accounts due to the defaults!

Thanks for your help

[Bazooka Boo]

Unless the info on your CRF's are inaccurate you won't get them removed.

 

Once applied they stay there for the 6 years.

 

Moral of the story, never deal with finances over the phone, always deal in writing, then you have the evidence of what was said.

[BRIGADIER2JCS]

Accounts are marked "satisfied" when the debt it sold, so expect a call or letter from a DCA.

Revisions to the ICOs view on defaults and reporting to the CRAs will effectively preclude getting defaults removed unless they are incorrectly placed. The view is that CRA files Must reflect the true conduct of an account.

The fact that member of staff made a verbal (probably unauthorised statement) does not mean the actual default does not stand as correct. Unfair I agree.

 

 

ANY DISPUTE, regarding the defaults must be made to the company that has reported the account to the agencies, the CRAs cannot amend or remove them

So you will need to make a formal complaint to each one stating why you believe the default is unfair or incorrect.