Npower/PDP Management - Warrant of Entry to fit PrePayment Meter

[rattlywelshboy]

Hi All,

 

I have had an issue with Npower regarding my gas as

 

I believe they have been charging me for a period of 1 month before they should have

(tenancy started after the initial billing period on their bill

 

This has been going on for a while and

they passed the info over to PDP Management Services to chase me for the outstanding balance.

 

I advised them that I have a dispute with Npower and

have been paying the current bills and its the first quarter bill that I have a dispute with.

 

A couple of months passed and I get a letter from PDP to advise that

they are applying for a warrant to enter my home to have a prepayment meter fitted,

I advised them that I have 2 disabled children at home and that when I am away with work

my wife is generally house bound and a prepayment meter would be an issue.

 

They turned up on Friday just gone (13/06/14) with a lock smith and 2 gas engineers to fit a prepayment meter,

I explained that this was not fair as I am still in dispute,

the chap from PDP just said that he had a signed court warrant to enter

which I checked and it all seemed fine with a signature.

I had to pay or he was going to call the police to attend.

 

I paid and he left,

 

the issue I have is that the warrant was signed on the 11th June 14 as this is when they went to court

however the letter they sent me advised the court date was the 13/06/14

and that I could attend to give my side of the story.

 

It seem that they send out a letter with one day and then go to court before that day

which gives me no way to defend myself.

 

Is there anything I can do or can these people just do as they want,

I spoke to Npower as they chose PDP to act on their behalf and they just said that its not their problem...

 

Sorry for the long message but all help appreciated.

 

Thnks

[adridude]

- What is your debt standing at currently?

- have you written to them with a copy of your tenancy to show when your tenancy started? Did you ask them for THEIR proof of when you were in the property?

- Warrants and court dates don't necessarily tie up. Warrants are usually applied for after liability has been established. (correct me if I'm wrong)

- If there was no bailiff present, you can "withdraw the right of implied access". If there is a bailiff present, just don't let them in. If the police attend, this becomes a different matter and you could get arrested.

[citizenB]

Write a formal letter of complaint and head your letter as such - to Npower's Head/Registered office

 

Npower

Windmill Hill Business Park

Whitehill Way

Swindon

SN5 6PB

 

 

 

If they do not respond or do not respond favourably, then you can escalate your complaint to the Ombudsman.

 

I would suggest you also send a copy of your letter to PDP Management Services so they are aware that they will be dragged into this.

 

Send the Npower letter by Recorded or Special Delivery post and obtain a free proof of posting for the copy to PDP