Lowell chasing Three debt

[debpayne]

Hello,

Looking for a bit of advice please as

 

I have received a letter from Lowell saying I owe Three Mobile £397 so

 

I requested a statement as the number they are saying the debt is on is for an old Three mobile account that I had years ago.

 

I should add that I am still with Three and have been for years with a different number

on which I have just got a fantastic upgrade package for being such a good customer!

 

Lowell are saying that the number concerned terminated early so £335 is an early termination fee and £61.82 is airtime balance outstanding.

 

I asked for a statement and they have sent me a statement dated 26 June 2012 from Three

showing £61.82 only with a message on the bottom of the Three statement saying

"We closed your account on 29th May 2012 but the balance is still overdue"

 

The Three statement makes no mention of an early termination fee and Lowell's letter says

"After liasing with Three mobile we can confirm an early termination fee of £335.83 was added to the outstanding airtime

balance of £61.82 unfortunately this does not appear on the statements (even though there is only one statement) enclosed"

I honestly can't remember how I cancelled this contract

but surely I would have known if I'd have cancelled it early and would Three really have let me have an upgrade on my current mobile

if I owed them money???

 

How can I be sure I owe this before I pay it?

They are threatening Legal proceedings if I don;t pay within 7 days.

 

I have looked on my Credit file and it shows 2 entries for Three.

 

One shows £62 outstanding says started 25/1/06 updated to 29/7/12 and

 

the other says

Settled - started 19/7/2011 Updated to 10/3/13 so no mention of £397 anywhere!

 

Would really appreciate some advice.

Thank you

 

Deb

[fkofilee]

Ignore the 7 days... It won't happen for now.

You need to SAR 3. Find out what info they hold.

 

Formally register a complaint with Lowell via writing.

[debpayne]

Hello,

 

Sorry if I sound dim but do I send the SAR via Lowell? What am I complaining about? Three or Lowell's letter?

 

Thank you

 

Deb

[fkofilee]

No send it to Three as they are your original Data Handler.

They will give you EVERYTHING including account notes etc.,

[dx100uk]

why are you even bothering to entertain lowells?

 

i'd phone three and findout what the hell is going on.

 

I doubt you owe the money as you surmise.

 

and even if you do

 

you pay 3 not some powerless DCA

 

dx

[debpayne]

Thanks all, I will send my SAR to 3 tomorrow. Lowell have emailed to ask what I am planning to do about the debt!

 

I will ignore them

 

Thank you for your help

 

Deb