virgin default

[kaimoo86]

I noticed virgin put a default on my account, I moved from my old address last October to a house that couldn't receive virgin services.

 

Anyway I called told them I was moving they said someone would call to collect equipment no one ever called, apparently I had one last bill of £102 which hadn't been paid that I totally forgot about due to house move and a hectic lifestyle with a one year old baby.

 

I called them and their refusing to budge saying it's what I owe so that's that, they said it doesn't matter i didn't receive any mail at my new address saying I was about to get a default or asking me to pay.

 

I was hoping they'd show some compassion that I'd forgot with the stress of moving and having a young baby but still just a no.

 

Is there any other route I can take if I feel it's unfair to ruin my credit file for 6 years ? I'll be paying the £102 to get the default settled but I'd rather they removed the default completely as it was applied to my file in September the same month I moved house.

 

I have 8 settled accounts and only this one default and find it extremely unfair that they won't help due to exceptional circumstances, if I had remembered I would have paid it there's no way I'd risk ruining my credit for 6 years for the sake of such a small amount

 

Thanks for any help in advance