Unlawful CRS charges

[ara111]

Hi,

I am new on this site. My problem is with CRS debit collection services.

I cancelled my membership in golds gym on the last month of the contract. But they passed the £40 debit to CRS and they added £123 for recovery costs. And same thing for my wife. So it's £123 each of us. Could you give me any advice please? Do they have a right to do things like that?

We don't mind to pay £40 each to the gym, but extra charges of £123 each is a bit too much.

 

We would appreciate any advice.

[renegadeimp]

Hi there ara111. We have some very experienced people here who can help you out. Sit tight and theyll be around asap.

 

Needless to say, you don't need to pay those silly charges.

[slick132]

Hi Ara,

 

Can you tell us :-

 

1. When your 12 month m/ship was due to end.

 

2. When did you tell the gym of your intent to cancel .......

 

3. .......... and by what method did you tell them.

 

They should be unable to enforce the stupid charges they've added on in admin fees.

 

Was Harlands doing the admin on this. If so, they and CRS will try to tell you their admin charges are approved by The OFT and tested in many court cases. This is rubbish !!

 

Keep everything in writing only and, if they call you, tell them to write and then hang up.

 

[fkofilee]

Penalty and Admin Fees.... They are unlawful and can be reclaimed here.

YOu can dispute them accordingly. Those fees are stupid IMO

[ara111]

1. Our membership was due to end 05/07/2013

2. I sent them an email regarding our intent to cancel on 21/06/2013

3. The last Payment through direct debit was done to them 3/06/2013

4. I cancelled direct debit after i sent them cancellation letter.

 

I am not sure if Harlands was doing admin, i receive letters from CRS. And they keep calling me and my wife every day. We even stopped answering their calls.

[slick132]

Hi Ara,

 

I think you'll find that according to the m/ship T&C's, if you wanted to cancel the m/ship from 5th July 2013, you should have given one month's notice. So your notice should have been given on or before 5th June.

 

Because you gave notice on 21st June, you should have paid the DD due at the start of July, so the m/ship would end on 5th August.

 

See the thread here and adapt the letter I wrote - http://www.consumeractiongroup.co.uk/forum/showthread.php?414496-Lifestyle-Fitness-amp-Credit-Resolution-Services&p=4440338&viewfull=1#post4440338

 

Send the letter to Golds Head Office and send a copy to CRS. Tell Gold's you now realise that you should have paid one further months' fee and you're prepared to offer this but you will NOT pay any admin fees. Make it a time-limited offer of 14 days.

 

Do separate letters for your own and YW's m/ships but you can send them in the same envelopes.

 

Keep us updated.